Reviews (5,220)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and enhancing store performance through automated upsells and personalized post-purchase experiences. It offers extensive customization options, user-friendly automation, and a detailed analytics dashboard. The setup is straightforward, and operation is smooth. Customer support, with team members like Riya, Alex, and Shafta, is frequently praised for their responsiveness and effectiveness.

Edited July 25, 2024

A very professional support team. I was quite impressed. And the app certainly has everything you could ask for - including some features not found in other apps that have helped my shop to noticeable increase post-purchase upsells. Well done and kudos to the team at ReConvert, coming from a user of 5+ years!

Spirit Magicka
Hong Kong SAR
Almost 5 years using the app
ReConvert 💵 replied July 7, 2024

Hi there

Sorry you seem to have had some issues with the new version.

I have tried contacting you. Can you please get back to me and I will solve this for you? I promise it'll worth your time :)

I really want to solve this issue for you.

Avraham | Customer Success Director

September 17, 2024

Very happy with this app and the support help from Alex. He solved my issue quickly. THank you.

Kendall Talbot Books
Australia
4 months using the app
ReConvert 💵 replied September 22, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

So happy Alex was able to help!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham | Customer Success

July 29, 2024

Riya Choubey, I wish more than a 5 staroption. she has understood my request regarding discount removal at ease, and resolved it in a short time. I really appreciate her understanding and specially the way of her communication. i think she would be a pro for reconvert. Good job riya.. once again thank you your help and support. Keep going❤

GBNY
United States
6 months using the app
ReConvert 💵 replied July 31, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Wow! What a glowing review for Riya - one of our newest (excellent) additions to our customer care team! Thank you!

Always here for you 🖤

Avraham | Customer Success

August 23, 2024

Customer Service is one of the best. Texted them live and got immediate feedback/explanation. Name of the advisor was Ash, thank you!

KeepClar
United Kingdom
7 months using the app
ReConvert 💵 replied August 28, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Glad Ash was able to assist!

Always here for you 🖤

Avraham | Customer Success

Edited July 30, 2024

Update:
Thanks, Avraham for reaching out and helping, he promised to solve the issue and make everything well, many thanks to him!

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I do not recommend this at all, very bad technical support, I sent an email 17 days ago and I follow up with them trying to solve the problem almost daily but there are no real solutions from their side and they procrastinate!

Do not waste your time with them because they will not help you in case you face any real problems with them!

And their ROI calculation is not accurate at all and gives wrong numbers especially when the store currency is not in US dollars, and they do not acknowledge this problem! The program writes a high fictitious ROI because they guarantee that it is always positive so it is fictitious! And when you calculate it actually it becomes clear that they are lying so that their guarantee does not fall!

FastKeys
Egypt
2 months using the app
ReConvert 💵 replied July 28, 2024

Hi there

Sorry you seem to have had some issues with the app!

I have sent you an email. Can you please get back to me and I will solve this for you? I promise it'll worth your time :)

I really want to solve this issue for you.

Avraham | Customer Success Manager

Edited July 23, 2024

The Reconvert team has helped me numerous times with my funnels and it has amounted to increased revenue!!! They team is always available to help 24/7. Add ReConvert today, you won't be sorry!

Today I was helped by Shafta and she did an excellent job while it was late at night! She made specific recommendations that will help my business so much! Great team and great customer service!

The Legacy Dream Luxury Company
United States
Over 1 year using the app
ReConvert 💵 replied July 24, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Shafta is one of our newest care agents and I'm so glad she was able to put you at ease and solve your confusion!!

Always here for you 🖤

Avraham | Customer Success

August 15, 2024

New to the app but the support was great a complete walk through and viewed my website to make sure everything was smoothly running only time will tell how the app works

HBL Hair Extensions
United States
About 2 months using the app
ReConvert 💵 replied August 20, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Always here for you 🖤

Avraham | Customer Success

August 12, 2024

Love this app, pretty much an essential imo. The customer service is stellar as well. Riya helped me quickly solve a problem and was very friendly/professional!

Dolbrook
United States
7 months using the app
ReConvert 💵 replied August 14, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Glad Riya was able to assist!

Always here for you 🖤

Avraham | Customer Success

October 11, 2024

Great App that helped me increase my sales and Riya did a great job with supporting us. She did great work.

elevateshoes
Germany
About 2 months using the app
ReConvert 💵 replied October 13, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

I'm glad Riya was able to help you!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham
Customer Success Director
ReConvert

Edited August 14, 2024

I'm a new user, but I can say that Riya, Saumya, and Shafta have provided phenomenal customer service and support and walked me through the process and each question I have. This reinforced my trust in the product, as my experience has been that the greater the customer service, the greater the product! I'm excited to incorporate this into our store.

Gigawatt Coffee Roasters
United States
3 months using the app
ReConvert 💵 replied August 6, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

So glad Riya and Saumya were able to help you with your issues!

Always here for you 🖤

Avraham | Customer Success