ReConvert Upsell & Cross Sell
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (5,358)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting sales and increasing Average Order Value through effective upselling, including time-sensitive and post-purchase options. It features a user-friendly interface for easy setup of personalized thank-you pages and automated follow-ups, with extensive customization options. The app integrates smoothly with Shopify, and the support team is noted for their quick, knowledgeable assistance, enhancing the user experience and store performance.
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Excellent support! They provided detailed instructions and handled my concerns with care and professionalism. It was easy to connect with the support team, and they made the process smooth and efficient. Highly recommended!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad the team were able to help you!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham | Customer Success
Alex was very helpful and even did screenshots for me to help setup my app!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad Alex was able to help you!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
I recently had the chance to use this app, but my experience was far from satisfactory. One major issue I encountered is the company behind the app. Unfortunately, they seem to lack transparency and reliability in their customer engagement.
A particular area of concern is the invoices sent out to customers. I strongly advise anyone using this app to double-check the invoices you receive—they may contain discrepancies. This lack of attention to detail and clear communication leaves a lot to be desired.
While the app itself might serve its purpose in some respects, the poor customer management practices overshadow its potential. It's disappointing to encounter such a lack of accountability.
For anyone considering this app, proceed with caution, and ensure you keep an eye on your billing details. Transparency and reliability are crucial, and sadly this company falls short.
Hi Talis
Thank you for sharing your feedback. I'm truly sorry to hear about your negative experience with our app and our amazing customer care team. While we take your concerns very seriously, especially regarding billing transparency and communication, I've reviewed that chat you've had with the team and can only say they've been totally professional and were there to help you every step of the way.
It seems there may have been a misunderstanding about how our pricing is structured, which combines your store’s total order volume with 0.75% of the additional revenue generated by ReConvert. I will be reaching out to you directly to sort this out and provide a clear breakdown of your charges.
I promise to do my best to resolve this for you and ensure everything is accurate. Thank you for giving us the opportunity to address your concerns and improve.
Best regards
Avraham
Customer Success Director
Don't know if app works actually. I installed it but didn't even activate any functionality (app not working actually, not fully installed, neither with the access to the information it needed) and even though, charges where made.
Customer success does not exist, and when we escalated to the app team, the answer was some kind of "terms and conditions were clear, you didn't use it, there is nothing I can do, and we will not refund anything, even if you didn't fully install the app".
After all, we build most of the functionality the app promised from our side with the check out extensibility (I dont know if better of worst than the app, I didn't even used it!)
Hi F!👋
Avraham here, Director of Customer Success.
Thank you for your feedback, and we’re sorry to hear about the issues you experienced. I understand how important it is for everything to work smoothly from the start, and I'm here to help resolve any problems.
It sounds like there may have been some confusion with the installation process, and I'd appreciate the chance to connect and turn this around for you.
I'm going to email you, please come back to me so I can make sure everything is taken care of for you :-)
Best regards,
Avraham
Customer Success Director
Thanks so much. You assist me in all, very kind and able to help me.
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad the team was able to help you!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
The customer service is really great and very helpful with this app. Thanks Shafta for all the nice tips to get things going for me in the updated app!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
So happy Shafta was able to help!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham | Customer Success
Alex is a weapon -- such a big help to someone just coming onto the platform.
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Great support, quick and tailored experience. Looking forward to see how this app will increase my sales.
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad the team was able to help you!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Great app. Easy to setup with the good customer support live chat service.
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Very flexible upsell customisation and a super friendly and proactive support team to help through any issues. Saumya specifically was proactively checking all settings to make sure that nothing was missed or would cause confusion to customers. Without Saumya's attention to detail and help there would have been 3 issues with the way I'd configured the application. Really made me smile having someone so helpful making this easy to fix.
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad Saumya was able to help you!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert