Reviews (5,194)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and improving store performance with features like personalized thank-you pages and automated follow-ups. It's praised for its user-friendly interface that simplifies setting up post-purchase upsells and customization. The app also provides valuable analytics and smooth performance. Customer support, with staff members like Riya, Alex, and Shafta, is noted for being responsive and effective.

Edited July 30, 2024

Update:
Thanks, Avraham for reaching out and helping, he promised to solve the issue and make everything well, many thanks to him!

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I do not recommend this at all, very bad technical support, I sent an email 17 days ago and I follow up with them trying to solve the problem almost daily but there are no real solutions from their side and they procrastinate!

Do not waste your time with them because they will not help you in case you face any real problems with them!

And their ROI calculation is not accurate at all and gives wrong numbers especially when the store currency is not in US dollars, and they do not acknowledge this problem! The program writes a high fictitious ROI because they guarantee that it is always positive so it is fictitious! And when you calculate it actually it becomes clear that they are lying so that their guarantee does not fall!

FastKeys
Egypt
2 months using the app
ReConvert 💵 replied July 28, 2024

Hi there

Sorry you seem to have had some issues with the app!

I have sent you an email. Can you please get back to me and I will solve this for you? I promise it'll worth your time :)

I really want to solve this issue for you.

Avraham | Customer Success Manager

Edited July 23, 2024

The Reconvert team has helped me numerous times with my funnels and it has amounted to increased revenue!!! They team is always available to help 24/7. Add ReConvert today, you won't be sorry!

Today I was helped by Shafta and she did an excellent job while it was late at night! She made specific recommendations that will help my business so much! Great team and great customer service!

The Legacy Dream Luxury Company
United States
Over 1 year using the app
ReConvert 💵 replied July 24, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Shafta is one of our newest care agents and I'm so glad she was able to put you at ease and solve your confusion!!

Always here for you 🖤

Avraham | Customer Success

Edited October 22, 2024

Riya did great answering all of my questions and helping me to achieve what I was looking for. Great support

Marawomen
United States
About 2 years using the app
ReConvert 💵 replied September 29, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

I'm glad the team was able to help you!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham | Customer Success

August 1, 2024

Im not going lie, the application is hard to navigate and it can get very confusing. But overall, the customer service is wonderful and very helpful and answers right away! The application is good for upselling items in your store and automatically does it for you and collects data for you can have a better understanding where your audience is targeting and coming from. Its a good app, just needs a better interface so it can be user friendly.

MagniPros
United States
About 2 years using the app
ReConvert 💵 replied August 6, 2024

Hi

Thank you for your 4* review on the app store. Glad Anastasia was able to help so much!

We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. We love our customers having 5-star experiences.

I've emailed you, can you come back to me?

Thanks!

Jordan
Customer Care

August 23, 2024

Customer Service is one of the best. Texted them live and got immediate feedback/explanation. Name of the advisor was Ash, thank you!

KeepClar
United Kingdom
7 months using the app
ReConvert 💵 replied August 28, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Glad Ash was able to assist!

Always here for you 🖤

Avraham | Customer Success

September 17, 2024

Very happy with this app and the support help from Alex. He solved my issue quickly. THank you.

Kendall Talbot Books
Australia
4 months using the app
ReConvert 💵 replied September 22, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

So happy Alex was able to help!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham | Customer Success

August 12, 2024

Love this app, pretty much an essential imo. The customer service is stellar as well. Riya helped me quickly solve a problem and was very friendly/professional!

Dolbrook
United States
7 months using the app
ReConvert 💵 replied August 14, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Glad Riya was able to assist!

Always here for you 🖤

Avraham | Customer Success

Edited August 14, 2024

I'm a new user, but I can say that Riya, Saumya, and Shafta have provided phenomenal customer service and support and walked me through the process and each question I have. This reinforced my trust in the product, as my experience has been that the greater the customer service, the greater the product! I'm excited to incorporate this into our store.

Gigawatt Coffee Roasters
United States
3 months using the app
ReConvert 💵 replied August 6, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

So glad Riya and Saumya were able to help you with your issues!

Always here for you 🖤

Avraham | Customer Success

August 15, 2024

New to the app but the support was great a complete walk through and viewed my website to make sure everything was smoothly running only time will tell how the app works

HBL Hair Extensions
United States
About 2 months using the app
ReConvert 💵 replied August 20, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Always here for you 🖤

Avraham | Customer Success

August 6, 2024

I cannot recommend Reconvert enough! This app has been a game-changer for my Shopify store. Since integrating Reconvert, I've seen a significant boost in my sales and overall store performance. The app's features are incredibly intuitive and user-friendly, allowing me to easily set up personalized thank-you pages, automate follow-ups, and create targeted offers that truly resonate with my customers.

The customization options are extensive, and the analytics dashboard provides valuable insights into how my post-purchase strategies are performing. I've also been impressed with the responsive customer support team, who are always ready to assist with any questions or tweaks I need. If you're looking to enhance your post-purchase experience and drive more revenue, Reconvert is a must-have tool for any Shopify store owner. It's been an invaluable addition to my e-commerce toolkit!

Swiftease
Pakistan
14 days using the app
ReConvert 💵 replied August 8, 2024

Wow, what an amazing review, thank you!

Could you book in a time to give our product managers some more in-depth feedback? Pop us an email to care@reconvert.com and ask to book in a time with Gal.

Thanks!