Reviews (5,240)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and enhancing store performance through automated upsells and personalized post-purchase experiences. It offers extensive customization options, user-friendly automation, and a detailed analytics dashboard. The setup is straightforward, and operation is smooth. Customer support, with team members like Riya, Alex, and Shafta, is frequently praised for their responsiveness and effectiveness.

October 8, 2024

Anastasia à su répondre à mes questions et régler mes problèmes .

DisDream
France
9 days using the app
ReConvert 💵 replied October 10, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

I'm glad the team was able to help you!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham
Customer Success Director
ReConvert

Edited May 28, 2024

This app, though may be useful for some, is not a good product for small businesses or those starting out. If you have little to no sales in your store, this app will still charge you the $4.99/month usage fee. The moment you go over your 30 day "trial" you will be charged. So..just take that with a grain of salt.

Review edit:

I will say Avraham definitely tried to do his due diligence to try to rectify the situation. Through consistent attempts to try to get ahold of me to messages to communicate with me while I was temporarily unavailable.

I still feel this app is not small business friendly. If they perhaps got rid of their minimum tier of charging $5/month for anything under 50 orders to give a small business a chance to grow, but it isn't cost effective if you have few sales, and this app doesn't capture any upsells. I can't raise my star rating until I'd actually have a good chance to use the app, not going to be possible with their current pricing structure.

Edit # 2 -

Avraham is very persistent to try and rectify the issue with me in regards to my app and my experience. You can tell he cares about his product and has belief that it works.

I still very much stand by my previous review. This app is NOT small business friendly. Here are the facts for my use case:

I am a small business, recently started in February, haven't built up a lot of organic traffic yet.

1. Installed app - Fairly easy to install. Funneling was somewhat simple through enough trial and error and clicking through settings to make sure to get everything the way you want.

2. It will count how many carts and sales you've had and will let you know when an offer was put through through their charting.

3. When testing the app, the layout looked clean.

4. Offers were made. As I didn't have many transactions, tries were very limited as to the number of offers attempted.

5. I achieved 0 upsells as a result of this app.

6. 2-3 days after the 30 days was up, I was charged their $4.99 fee.

App was NOT worth $5.00/month for the limited amount of upsells this app offers to my customers.

In summary, while Avraham's dedication to customer service is commendable, the app's pricing structure is not conducive to small businesses just starting out. Without a more flexible pricing tier that accommodates lower sales volumes, I cannot recommend this app for new or small businesses. The potential for upsells does not justify the monthly fee given my current sales volume and experience.

If you are a store that has some decent traffic and sales, this app is worth a shot.

Upgraded review star rating from 1 to 2 based on Abraham's willingness to work with me to find a solution that would work for both of us.

Shiitake Products
United States
About 1 month using the app
ReConvert 💵 replied May 9, 2024

Hi there SP

I've DM'd you, can you please get back to me? I will solve this for you, I promise it'll be worth your time :)

I really want to solve this issue for you.

Avraham | Customer Success Director

October 30, 2024

good

PawPlaza
Germany
About 2 hours using the app
ReConvert 💵 replied November 3, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

I'm glad the team was able to help you!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham
Customer Success Director
ReConvert

June 3, 2024

Thank you so much Vladimir for helping me the whole morning to fix an issue with the app with instant replies. Much appreciated!

SojuSway
Australia
23 days using the app
ReConvert 💵 replied June 5, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

I'm glad we were able to answer your questions. Our customers always seem to love Vladimir's detailed technical knowledge.

Always here for you 🖤

Avraham | Customer Success

July 31, 2024

very good customer service thanks riya :)

Legenty
Germany
27 minutes using the app
ReConvert 💵 replied August 4, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

So glad Riya was able to help you with your issues!

Always here for you 🖤

Avraham | Customer Success

November 10, 2024

Amazing customer support. Helped me out within minutes. Great app interface as well!

AlphaScalp
Austria
ReConvert 💵 replied November 14, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

I'm glad the team was able to assist!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham
Customer Success Director
ReConvert

August 2, 2024

עזרה מצויינת

Armonia plus
Israel
7 months using the app
ReConvert 💵 replied August 6, 2024

אני ממש מתלהב מהדירוג שלכם!

תודה והמון המון הצלחה עם השימוש של ReConvert!

אברהם
דירקטור של הצלחת לקוחות

August 9, 2024

App consigliata al 100% e soprattutto un'ottima assistenza. consigliato!

Prodolite
Italy
17 days using the app
ReConvert 💵 replied August 11, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

So glad our Care team was able to help you with your issues! Could you let us know who helped you? care@reconvert.com or pop into live chat!

Always here for you 🖤

Avraham | Customer Success

April 12, 2024

This app was recomanded to me, i have not used the app before but i have trust in the app. The service is a 5 out of 5. Vladimir helped me really good by guiding through te steps of installing the app. She has a lot of patient. Thank you so much for your service!

Neveah Mode
Netherlands
4 months using the app
ReConvert 💵 replied April 14, 2024

Thank you for your 5* review - it means the world to us!

Thank you for acknowledging the hard work that everyone at ReConvert puts in to try to make our customers' experience the best it can be!

Vladimir is one of our most technically-gifted agents and he always seems to know exactly how to assist our customers when they need help!

Always here for you 🖤

Jordan | Customer Care

April 18, 2024

Excellent App but I have yet to see results

ANKSO
United States
About 1 year using the app
ReConvert 💵 replied May 2, 2024

Thank you for your 5* review - it means the world to us!

Thank you for acknowledging the hard work that everyone at ReConvert puts in to try to make our customers' experience the best it can be!

If you need help with optimizing your setup, please pop into our 24/7 live chat where we can assist!

Always here for you 🖤

Jordan | Customer Care