ReConvert Upsell & Cross Sell!

ReConvert Upsell & Cross Sell!

Reviews (5,402)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for boosting sales through automated upsells and targeted offers, like personalized thank-you pages and follow-ups. They value its extensive customization options and user-friendly interface, which enhance customer engagement. The app is noted for its reliable performance and responsive support team, which quickly addresses issues and helps optimize its use.

July 17, 2024

Great App , Great Support Team especially from Riya and Anastasia. Would Recommend this App to Everyone.

PioneerProjector
India
26 days using the app
ReConvert 💵 replied July 21, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Riya and Anastasia! Dream team :-)

Always here for you 🖤

Avraham | Customer Success

May 8, 2024

i love this app, it's easy to set up and use, great customer support. highly recommend it

wellvy wellness store
United Arab Emirates
4 months using the app
ReConvert 💵 replied May 15, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

I'm glad we were able to answer your questions. Would love to know who helped you?

Always here for you 🖤

Avraham | Customer Success

December 20, 2024

je n'ai pas encore testé, mais l'assistance est très réactive et réponds à toutes nos questions.

KERRASTAZ
France
About 7 hours using the app
ReConvert 💵 replied December 22, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham
Customer Success Director
ReConvert

May 22, 2024

Vladimir was awesome. Quick and thorough answers to our questions.

Joyful Bath Co.
United States
Almost 4 years using the app
ReConvert 💵 replied May 27, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

I'm glad we were able to answer your questions. So proud of the team as always - Vladimir is great!

Always here for you 🖤

Avraham | Customer Success

July 13, 2024

Helped me right away!

That's Sew Brandy
United States
3 months using the app
ReConvert 💵 replied July 16, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Always here for you 🖤

Avraham | Customer Success

August 19, 2024

Ash was a great help!

Beau Byon
United States
5 months using the app
ReConvert 💵 replied August 22, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Glad Ash was able to assist!

Always here for you 🖤

Avraham | Customer Success

May 27, 2024

It's a really great APP with excellent customer service! Super quick replies when I had questions or things I couldnt work out how to do.

PlayLogy
New Zealand
14 days using the app
ReConvert 💵 replied May 28, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

I'm glad we were able to answer your questions. So proud of the team as always - was there someone in particular who assisted you? We'd love to know - care@reconvert.com

Always here for you 🖤

Avraham | Customer Success

July 29, 2024

Easy to set up, and the customer service is also fast and friendly

NovaLouise
Netherlands
12 days using the app
ReConvert 💵 replied July 31, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Always here for you 🖤

Avraham | Customer Success

Edited May 28, 2024

This app, though may be useful for some, is not a good product for small businesses or those starting out. If you have little to no sales in your store, this app will still charge you the $4.99/month usage fee. The moment you go over your 30 day "trial" you will be charged. So..just take that with a grain of salt.

Review edit:

I will say Avraham definitely tried to do his due diligence to try to rectify the situation. Through consistent attempts to try to get ahold of me to messages to communicate with me while I was temporarily unavailable.

I still feel this app is not small business friendly. If they perhaps got rid of their minimum tier of charging $5/month for anything under 50 orders to give a small business a chance to grow, but it isn't cost effective if you have few sales, and this app doesn't capture any upsells. I can't raise my star rating until I'd actually have a good chance to use the app, not going to be possible with their current pricing structure.

Edit # 2 -

Avraham is very persistent to try and rectify the issue with me in regards to my app and my experience. You can tell he cares about his product and has belief that it works.

I still very much stand by my previous review. This app is NOT small business friendly. Here are the facts for my use case:

I am a small business, recently started in February, haven't built up a lot of organic traffic yet.

1. Installed app - Fairly easy to install. Funneling was somewhat simple through enough trial and error and clicking through settings to make sure to get everything the way you want.

2. It will count how many carts and sales you've had and will let you know when an offer was put through through their charting.

3. When testing the app, the layout looked clean.

4. Offers were made. As I didn't have many transactions, tries were very limited as to the number of offers attempted.

5. I achieved 0 upsells as a result of this app.

6. 2-3 days after the 30 days was up, I was charged their $4.99 fee.

App was NOT worth $5.00/month for the limited amount of upsells this app offers to my customers.

In summary, while Avraham's dedication to customer service is commendable, the app's pricing structure is not conducive to small businesses just starting out. Without a more flexible pricing tier that accommodates lower sales volumes, I cannot recommend this app for new or small businesses. The potential for upsells does not justify the monthly fee given my current sales volume and experience.

If you are a store that has some decent traffic and sales, this app is worth a shot.

Upgraded review star rating from 1 to 2 based on Abraham's willingness to work with me to find a solution that would work for both of us.

Shiitake Products
United States
About 1 month using the app
ReConvert 💵 replied May 9, 2024

Hi there SP

I've DM'd you, can you please get back to me? I will solve this for you, I promise it'll be worth your time :)

I really want to solve this issue for you.

Avraham | Customer Success Director

June 13, 2024

A total newbie and needed the standard discount rate adjusted - which I couldn't find - then Ash quickly responded and helped me out! Great CS employee I would say ;)
Besides that, the app works super easy!

Neema's Pets
Netherlands
4 days using the app
ReConvert 💵 replied June 16, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Ash is so clear in the way he explains everything! I love that Ash was able to respond quick and help you resolve your discount issue!

Always here for you 🖤

Avraham | Customer Success