ReConvert Upsell & Cross Sell

ReConvert Upsell & Cross Sell

Reviews (5,380)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and increasing Average Order Value through effective upselling, including time-sensitive and post-purchase options. It features a user-friendly interface for easy setup of personalized thank-you pages and automated follow-ups, with extensive customization options. The app integrates smoothly with Shopify, and the support team is noted for their quick, knowledgeable assistance, enhancing the user experience and store performance.

Edited May 28, 2024

This app, though may be useful for some, is not a good product for small businesses or those starting out. If you have little to no sales in your store, this app will still charge you the $4.99/month usage fee. The moment you go over your 30 day "trial" you will be charged. So..just take that with a grain of salt.

Review edit:

I will say Avraham definitely tried to do his due diligence to try to rectify the situation. Through consistent attempts to try to get ahold of me to messages to communicate with me while I was temporarily unavailable.

I still feel this app is not small business friendly. If they perhaps got rid of their minimum tier of charging $5/month for anything under 50 orders to give a small business a chance to grow, but it isn't cost effective if you have few sales, and this app doesn't capture any upsells. I can't raise my star rating until I'd actually have a good chance to use the app, not going to be possible with their current pricing structure.

Edit # 2 -

Avraham is very persistent to try and rectify the issue with me in regards to my app and my experience. You can tell he cares about his product and has belief that it works.

I still very much stand by my previous review. This app is NOT small business friendly. Here are the facts for my use case:

I am a small business, recently started in February, haven't built up a lot of organic traffic yet.

1. Installed app - Fairly easy to install. Funneling was somewhat simple through enough trial and error and clicking through settings to make sure to get everything the way you want.

2. It will count how many carts and sales you've had and will let you know when an offer was put through through their charting.

3. When testing the app, the layout looked clean.

4. Offers were made. As I didn't have many transactions, tries were very limited as to the number of offers attempted.

5. I achieved 0 upsells as a result of this app.

6. 2-3 days after the 30 days was up, I was charged their $4.99 fee.

App was NOT worth $5.00/month for the limited amount of upsells this app offers to my customers.

In summary, while Avraham's dedication to customer service is commendable, the app's pricing structure is not conducive to small businesses just starting out. Without a more flexible pricing tier that accommodates lower sales volumes, I cannot recommend this app for new or small businesses. The potential for upsells does not justify the monthly fee given my current sales volume and experience.

If you are a store that has some decent traffic and sales, this app is worth a shot.

Upgraded review star rating from 1 to 2 based on Abraham's willingness to work with me to find a solution that would work for both of us.

Shiitake Products
United States
About 1 month using the app
ReConvert 💵 replied May 9, 2024

Hi there SP

I've DM'd you, can you please get back to me? I will solve this for you, I promise it'll be worth your time :)

I really want to solve this issue for you.

Avraham | Customer Success Director

July 19, 2024

très bonne application, configuration simple et rapide et merci Alex pour ton aide précieuse et tes conseils. Tu as su même anticiper et me faire des propositions pertinentes. Je recommande vivement

Sent-Oud
France
About 2 months using the app
ReConvert 💵 replied July 21, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Alex is one of our most experienced care agents and I'm so glad he was able to put you at ease and solve your confusion!!

Always here for you 🖤

Avraham | Customer Success

September 20, 2024

英語で少し理解しにくいところもありますが、導入してから少しずつアップセルの効果が出てきていると感じています。サポートは即時日本語に翻訳されるため、ずいぶん楽になりました。機能的にかなり多くの機能を使うことができますが、シンプルに使っても良いと思います。自由度は高いので、もっと日本語対応が進んでくれると嬉しいですが、今の所十分使えています。

和精油のある暮らし
Japan
About 1 year using the app
ReConvert 💵 replied September 22, 2024

こんにちは!

4 つ星の評価をいただき、ありがとうございます。ご満足いただけてうれしいです!

チームが迅速かつ親切に対応し、お客様の立ち上げをサポートしてくれたことを嬉しく思います!

この体験を 5 つ星にするために何ができるか、ぜひお知らせください (care@reconvert.com)

いつでもお手伝いいたします 🖤

Avraham | カスタマー サクセス

July 28, 2024

Order waarde is gestegen na het downloaden hiervan

Lucille-Paris
Netherlands
2 months using the app
ReConvert 💵 replied July 30, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Always here for you 🖤

Avraham | Customer Success

January 17, 2024

Great assistance very friendly and straight to the point of assisting you with your needs, highly professional!

Beautique
United Kingdom
About 2 months using the app
ReConvert 💵 replied January 28, 2024

Thank you for your amazing review and great feedback🙏
Our support team is always ready to help 😎

July 28, 2024

Shafta was great at resolving my issue. Patient, and detailed. Responsive. Thanks.

EZGO HYDRO
United States
2 days using the app
ReConvert 💵 replied July 30, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

So glad Shafta was able to help you with your issues!

Always here for you 🖤

Avraham | Customer Success

April 16, 2024

Alex was super helpful, answered all my questions correctly and quickly ensured that all my confusion was sorted, cheers for that!

Cash for Games
New Zealand
Over 1 year using the app
ReConvert 💵 replied April 18, 2024

Thank you for your 5* review - it means the world to us!

Thank you for acknowledging the hard work that everyone at ReConvert puts in to try to make our customers' experience the best it can be!

Alex sure is great!

Always here for you 🖤

Jordan | Customer Care

August 15, 2024

Riya was fast to respond and very helpful! 10/10 experience as always with reconvert

Glamosa
United States
43 minutes using the app
ReConvert 💵 replied August 20, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Glad Riya was so promptly able to assist!

Always here for you 🖤

Avraham | Customer Success

March 9, 2024

Reconvert is by far the best app for post purchase upsells and an easy way to increase your AOV.

Seloura
United States
4 months using the app
ReConvert 💵 replied March 12, 2024

Hi!

Thank you so much for your 5* Review. Music to our ears!! 🖤

Jordan | Customer Care

May 25, 2024

I am a beginner, but Vladimir taught me well. It was very helpful ☆☆

MiLLie
Japan
2 months using the app
ReConvert 💵 replied May 27, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

I'm glad we were able to answer your questions. So proud of the team as always - Vladimir is great!

Always here for you 🖤

Avraham | Customer Success