ReConvert Upsell & Cross Sell
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (5,380)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting sales and increasing Average Order Value through effective upselling, including time-sensitive and post-purchase options. It features a user-friendly interface for easy setup of personalized thank-you pages and automated follow-ups, with extensive customization options. The app integrates smoothly with Shopify, and the support team is noted for their quick, knowledgeable assistance, enhancing the user experience and store performance.
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This app, though may be useful for some, is not a good product for small businesses or those starting out. If you have little to no sales in your store, this app will still charge you the $4.99/month usage fee. The moment you go over your 30 day "trial" you will be charged. So..just take that with a grain of salt.
Review edit:
I will say Avraham definitely tried to do his due diligence to try to rectify the situation. Through consistent attempts to try to get ahold of me to messages to communicate with me while I was temporarily unavailable.
I still feel this app is not small business friendly. If they perhaps got rid of their minimum tier of charging $5/month for anything under 50 orders to give a small business a chance to grow, but it isn't cost effective if you have few sales, and this app doesn't capture any upsells. I can't raise my star rating until I'd actually have a good chance to use the app, not going to be possible with their current pricing structure.
Edit # 2 -
Avraham is very persistent to try and rectify the issue with me in regards to my app and my experience. You can tell he cares about his product and has belief that it works.
I still very much stand by my previous review. This app is NOT small business friendly. Here are the facts for my use case:
I am a small business, recently started in February, haven't built up a lot of organic traffic yet.
1. Installed app - Fairly easy to install. Funneling was somewhat simple through enough trial and error and clicking through settings to make sure to get everything the way you want.
2. It will count how many carts and sales you've had and will let you know when an offer was put through through their charting.
3. When testing the app, the layout looked clean.
4. Offers were made. As I didn't have many transactions, tries were very limited as to the number of offers attempted.
5. I achieved 0 upsells as a result of this app.
6. 2-3 days after the 30 days was up, I was charged their $4.99 fee.
App was NOT worth $5.00/month for the limited amount of upsells this app offers to my customers.
In summary, while Avraham's dedication to customer service is commendable, the app's pricing structure is not conducive to small businesses just starting out. Without a more flexible pricing tier that accommodates lower sales volumes, I cannot recommend this app for new or small businesses. The potential for upsells does not justify the monthly fee given my current sales volume and experience.
If you are a store that has some decent traffic and sales, this app is worth a shot.
Upgraded review star rating from 1 to 2 based on Abraham's willingness to work with me to find a solution that would work for both of us.
Hi there SP
I've DM'd you, can you please get back to me? I will solve this for you, I promise it'll be worth your time :)
I really want to solve this issue for you.
Avraham | Customer Success Director
très bonne application, configuration simple et rapide et merci Alex pour ton aide précieuse et tes conseils. Tu as su même anticiper et me faire des propositions pertinentes. Je recommande vivement
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Alex is one of our most experienced care agents and I'm so glad he was able to put you at ease and solve your confusion!!
Always here for you 🖤
Avraham | Customer Success
英語で少し理解しにくいところもありますが、導入してから少しずつアップセルの効果が出てきていると感じています。サポートは即時日本語に翻訳されるため、ずいぶん楽になりました。機能的にかなり多くの機能を使うことができますが、シンプルに使っても良いと思います。自由度は高いので、もっと日本語対応が進んでくれると嬉しいですが、今の所十分使えています。
こんにちは!
4 つ星の評価をいただき、ありがとうございます。ご満足いただけてうれしいです!
チームが迅速かつ親切に対応し、お客様の立ち上げをサポートしてくれたことを嬉しく思います!
この体験を 5 つ星にするために何ができるか、ぜひお知らせください (care@reconvert.com)
いつでもお手伝いいたします 🖤
Avraham | カスタマー サクセス
Order waarde is gestegen na het downloaden hiervan
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Always here for you 🖤
Avraham | Customer Success
Great assistance very friendly and straight to the point of assisting you with your needs, highly professional!
Thank you for your amazing review and great feedback🙏
Our support team is always ready to help 😎
Shafta was great at resolving my issue. Patient, and detailed. Responsive. Thanks.
Hey!
Thank you for your 5* review and I'm pleased you are happy!
So glad Shafta was able to help you with your issues!
Always here for you 🖤
Avraham | Customer Success
Alex was super helpful, answered all my questions correctly and quickly ensured that all my confusion was sorted, cheers for that!
Thank you for your 5* review - it means the world to us!
Thank you for acknowledging the hard work that everyone at ReConvert puts in to try to make our customers' experience the best it can be!
Alex sure is great!
Always here for you 🖤
Jordan | Customer Care
Riya was fast to respond and very helpful! 10/10 experience as always with reconvert
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Glad Riya was so promptly able to assist!
Always here for you 🖤
Avraham | Customer Success
Reconvert is by far the best app for post purchase upsells and an easy way to increase your AOV.
Hi!
Thank you so much for your 5* Review. Music to our ears!! 🖤
Jordan | Customer Care
I am a beginner, but Vladimir taught me well. It was very helpful ☆☆
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad we were able to answer your questions. So proud of the team as always - Vladimir is great!
Always here for you 🖤
Avraham | Customer Success