Reviews (5,194)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and improving store performance with features like personalized thank-you pages and automated follow-ups. It's praised for its user-friendly interface that simplifies setting up post-purchase upsells and customization. The app also provides valuable analytics and smooth performance. Customer support, with staff members like Riya, Alex, and Shafta, is noted for being responsive and effective.

July 11, 2024

Honestly, this is the best customer service I've ever experienced! When I first installed ReConvert, I was really confused. There weren't many tutorials available, and the ones I found were outdated and referred to an older version of the app. However, with some patience and the exceptional assistance from the customer service team, I finally got everything sorted out! In the end, it wasn't as difficult as I initially thought, and I have the incredible customer service to thank for that! Big shoutout to Vladimir, Alex, Ash and Saumya! I owe you guys everything!!! :)

Lil' Sprouts
Canada
4 months using the app
ReConvert 💵 replied July 14, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Wow - full on name-dropping there!

Always here for you 🖤

Avraham | Customer Success

August 7, 2024

Prompt, friendly, understanding, and patient. Shafta showed excellent attributes to guide me through. I have no idea what I'm doing or the terminology.

I would highly recommend her and gladly deal with her again.

EbOakE Creations
Australia
2 months using the app
ReConvert 💵 replied August 11, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

So glad Shafta was able to help you with your issues!

Always here for you 🖤

Avraham | Customer Success

July 17, 2024

Shafta worked with me every step f the way to make sure my flows were in order and created correctly in order for me to get the best results with the App. I also received screenshots to show exactly what was being done. Thank you again!

Loc Divinity
United States
23 days using the app
ReConvert 💵 replied July 21, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Shafta is one of our newest agents and I'm delighted she was able to put you at ease and solve your confusion!!

Always here for you 🖤

Avraham | Customer Success

July 10, 2024

This is an excellent application that does the job properly. The service is good. I highly recommend it

leavesdesign
United States
About 4 years using the app
ReConvert 💵 replied July 14, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Always here for you 🖤

Avraham | Customer Success

August 16, 2024

The Agent was so kind and offered me various types of helps. He even revert newer version to the old one, because I was having issues to setup exactly as I am told. He is probably one of a kind, because there is not that much agents like him as far as i meet.

Global Nation Shop
Slovenia
13 days using the app
ReConvert 💵 replied August 20, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Glad the agent was able to assist!

Always here for you 🖤

Avraham | Customer Success

August 26, 2024

so so professional, fast and correct, the perfect help online in time, thank you so much Shafta

THE RETROCADE
United States
3 months using the app
ReConvert 💵 replied August 28, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Glad Shafta was able to assist!

Always here for you 🖤

Avraham | Customer Success

August 12, 2024

Functionality is great, easy to set up discounts and offers in Thank You Page, Order Status Page, and Post Purchase popups. The system is fairly logical but it takes some getting used to how it all works. Service is instant if you need any support or have questions. Ash is very helpful. Will be keeping this app as one of our ongoing marketing tools.

ViviBlu
Australia
About 2 months using the app
ReConvert 💵 replied August 14, 2024

Hey!

Thank you for your 4* review and I'm pleased you are happy! Ash is great, I'm so happy he was so helpful.

Could you let us know via live chat or care@reconvert.com how we could make this 5* for you?

Always here for you 🖤

Avraham | Customer Success

July 29, 2024

support is very responsive and helpful, i wish they had an interface where you can customize the colors and looks of the widgets whithout going through the shopify editor but i guess that's something they can work on after,

GIMMICKIFY
United States
About 1 month using the app
ReConvert 💵 replied July 31, 2024

Hey!

Thank you for your 5* review and I'm pleased you are mainly happy!

Please search/upvote/add your requests to https://feature-request.reconvert.io/ so our developers can gauge the interest! Also include your use case!

Always here for you 🖤

Avraham | Customer Success

September 4, 2024

Alex with customer service was amazing. I spoke to him via the online chat. He had to get an answer from his manager and he followed up with me right away once he received the answer. The app so far is easy to set up and walks you through, step by step.

Black Rose Tactical
United States
6 days using the app
ReConvert 💵 replied September 12, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

So happy Alex was able to assist!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham | Customer Success

July 8, 2024

Vladimir was very patient and helpful as I was learning to figure out how to setup Reconvert on my Shopify website. Thanks for your help Vladimir. Appreciate it, Lorna

Memorable Fiction Books
Canada
10 months using the app
ReConvert 💵 replied July 10, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

So happy to hear that Vladimir was able to help you out, Lorna!

Always here for you 🖤

Avraham | Customer Success