ReConvert Upsell & Cross Sell!

I had hired a marketing team that would only work with this app. I'm no longer working with them and am figuring how to edit and update my flow in here on my own.
Riya in customer support was super helpful and responsive, making sure I got all my questions answered.
I'm still playing with the structure of these upsells, as it's a very different setup than OCU, which is what I was using before.
I like how this looks and it seems like they'd convert really well, so I'm giving it another go!

Upon initially downloading the app, we did see a good amount of upsells. However, lately there seems to have been updates with either Shopify, or ReConvert that is making the app not worth the price.

The app also no longer applies a shipping cost for one click upsells. So we've had issues with customers not being charged enough shipping for the products they add during the check out upsell process. What we've had to absorb in additional shipping fees, doesn't make the app worth it. (We've also reached out to support and there wasn't much help/explanation offered).

They emailed customers today and said their free plan is going away and they're automatically charging people in a few days.
"We're discontinuing the free plan and automatically transitioning all free users to a paid plan..."

That's slimy.

It's one thing to have a paying customer and do a price increase, fine.
It's another to take a free customer and start charging them when they never agreed to a fee when signing up.

Paying for products and services, of course; suddenly changing a business model and modifying an account without the customer's consent seems fraudulent.

The decent thing: allow free users to grandfather their current setup and if they so choose, they can upgrade their membership. Going in and suddenly taking money from them -- customers, start filing chargebacks and fraud claims.

CANCEL!

I just want to say a massive thank you to Ashley for her incredible support. I was completely overwhelmed trying to set up my post-purchase funnels, and she didn’t just answer my questions, she helped me build out the entire journey with care and clarity.

She truly listened to what I was trying to achieve with my brand and guided me through smart, strategic setups that felt aligned with my goals. Exceptional service, real people behind the tech, and honestly one of the best support experiences I’ve had on Shopify.

Highly recommend, especially if you care about customer experience and want your brand to stand out.

—

Exceptional support, smooth functionality, and an amazing team behind it. Special shoutout to Avraham, incredibly helpful, quick to respond, and genuinely cares about helping you get results. Highly recommended for anyone looking to optimize their post-purchase funnel on Shopify. This app is a must-have!

Thanks for support.

Had first given 1 star, because of slower support.
Ticket "in process" always. Dev. team working on it.

I guess it was a heavier task for the team (Shopify Plus checkout).

Response rate was always fast and in the end they fixed it and it works really well.

thanks again!

As a new Shopify store owner, getting things to work the way you envision can be incredibly frustrating. All I wanted was a simple solution: show my clients a Calendly booking page after they paid.

I first learned about this app thanks to ChatGPT, and after a short delay with the live chat system (which was down temporarily), a true superhero named Alex came to the rescue. Honestly, he was like Superman saving someone from a burning high-rise in New York City.

Alex worked with me patiently for over 3 hours and helped me get everything set up exactly how I needed it. In a world where genuine customer service is hard to find, this kind of support was not only refreshing — it was exceptional.

This app absolutely deserves 5 stars. Not just for the functionality, but because the team behind it clearly understands what real customer care means. Bravo

ReConvert is by far one of the best apps we've added to our store. The setup was incredibly smooth, and the drag-and-drop editor makes customizing the thank-you page a breeze. We've seen a clear increase in AOV from post-purchase upsells and cross-sells.
Support is top-notch — fast, helpful, and knowledgeable.
If you're looking to turn your order confirmation page into a powerful revenue tool, this is the app for you.

before my upsells didn't sell and I was always looking for a good app, until I found reconvert, since then it's improved a lot

After a bit of a bumpy start trying to install the app, Reconvert's customer service helped clear any and all problems. Jordan went above and beyond helping me set up the app and was extremely professional. I am grateful he worked it all out for me. The app has a bit of learning curve but their team is there to help.
Thank you!