ReConvert Upsell & Cross Sell!

We had some issues setting up the post-purchase feature, but the ReConvert team was incredibly helpful. Avraham, the Director of Customer Success, jumped on a video call with me and patiently walked through everything until it was resolved. Excellent support and service!

Amazing app! love the thank you page customization features and all the post-purchase funnels. We've seen a very positive ROI from this app since we installed it. Thank you!

Upon initially downloading the app, we did see a good amount of upsells. However, lately there seems to have been updates with either Shopify, or ReConvert that is making the app not worth the price.

The app also no longer applies a shipping cost for one click upsells. So we've had issues with customers not being charged enough shipping for the products they add during the check out upsell process. What we've had to absorb in additional shipping fees, doesn't make the app worth it. (We've also reached out to support and there wasn't much help/explanation offered).

I had hired a marketing team that would only work with this app. I'm no longer working with them and am figuring how to edit and update my flow in here on my own.
Riya in customer support was super helpful and responsive, making sure I got all my questions answered.
I'm still playing with the structure of these upsells, as it's a very different setup than OCU, which is what I was using before.
I like how this looks and it seems like they'd convert really well, so I'm giving it another go!

ReConvert is an incredible app! Set-up is very quick and effective, you get to see results the same day. The support has always been super fast to respond to any questions. Highly recommend for anyone looking to boost post-purchase conversions!

They emailed customers today and said their free plan is going away and they're automatically charging people in a few days.
"We're discontinuing the free plan and automatically transitioning all free users to a paid plan..."

That's slimy.

It's one thing to have a paying customer and do a price increase, fine.
It's another to take a free customer and start charging them when they never agreed to a fee when signing up.

Paying for products and services, of course; suddenly changing a business model and modifying an account without the customer's consent seems fraudulent.

The decent thing: allow free users to grandfather their current setup and if they so choose, they can upgrade their membership. Going in and suddenly taking money from them -- customers, start filing chargebacks and fraud claims.

CANCEL!

Uninstalled as it broke my Facebook "purchase" tracking (the most important thing to track period). The upsell page failed to render 4 out of 5 times I manually tested due to code bug. My Facebook tracking also did not run the times this app failed. Once I disabled this app my Facebook tracking worked again.

If you install this app keep an eye on your Facebook conversion numbers and make sure they agree with Shopify every day. if they are off by a large amount do a few real purchases and see if post-purchase page is broken.

Exceptional support, smooth functionality, and an amazing team behind it. Special shoutout to Avraham, incredibly helpful, quick to respond, and genuinely cares about helping you get results. Highly recommended for anyone looking to optimize their post-purchase funnel on Shopify. This app is a must-have!

I just want to say a massive thank you to Ashley for her incredible support. I was completely overwhelmed trying to set up my post-purchase funnels, and she didn’t just answer my questions, she helped me build out the entire journey with care and clarity.

She truly listened to what I was trying to achieve with my brand and guided me through smart, strategic setups that felt aligned with my goals. Exceptional service, real people behind the tech, and honestly one of the best support experiences I’ve had on Shopify.

Highly recommend, especially if you care about customer experience and want your brand to stand out.

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Thanks for support.

Had first given 1 star, because of slower support.
Ticket "in process" always. Dev. team working on it.

I guess it was a heavier task for the team (Shopify Plus checkout).

Response rate was always fast and in the end they fixed it and it works really well.

thanks again!