Recoup

Find refunds your support agents promised but never issued, checked against your store's orders.

Recoup reads the replies your support agents, AI or human, sent to customers and finds every refund, credit or discount they promised. It then checks each promise against your Shopify orders and lists the ones that do not match: refunds promised but never issued, refunds issued twice, wrong amounts and credits outside your policy. Each finding shows the agent's sentence and the order line it was checked against. Recoup is read-only. It never edits an order and never moves money.

• Find refunds an agent promised that never reached the customer
• Catch refunds issued twice and amounts that differ from the promise
• Flag credits and discounts given outside your refund policy
• See the agent's exact words next to the order it was checked against
• Read-only: Recoup never changes orders and never moves money