Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to create customizable referral campaigns that integrate well with other Shopify apps. It's praised for its autonomous operation and effectiveness in boosting revenue through customer referrals. The customer support team is often commended for their quick and efficient responses. Additional features like attractive email templates and a live chat option for immediate help are also appreciated.

October 31, 2023

We had some issues with your purchases that appeared as non referrals and Irene, our dedicated account manager, not only solved the problem but taught us how to take care of the problem if the future if it arises again. All of it with patience and in a kindly and efficiently manner. Thank you!

Almost 3 years using the app
ReferralCandy replied November 13, 2023

It was a pleasure assisting you with your concerns. Talk to you soon. :)
- Irene

November 21, 2023

Their customer service Ines is a very gentle and excellent good people, she helped me a lot, not only patiently reply to me but also very attentive to help me solve the problem, I really like her!

Hong Kong SAR
3 months using the app
ReferralCandy replied November 27, 2023

Thank you so much and it was a pleasure to have assisted you today. :)
- Ines

November 27, 2023

I recently added the app to my shopify store. I'm a bit technically challenged and the team really helped me. I have used the chat box several times setting up and they are super quick to respond and help me.

Katherine in particular was fantastic and even did a backend check to offer some tips to help me improve my set up.

I will be back for help with the Klaviyo integration and cannot wait to see the impact of this fantastic app.

Mother Cuppa Tea
United Kingdom
12 days using the app
ReferralCandy replied November 29, 2023

We are also excited to see how our referral program will help boost your sales! And again, thank you so much for writing this awesome review. Talk soon. :)
- Katherine

November 13, 2023

IRENE WAS GREAT - we are going to hit SEND tomorrow so hoping for good results :)

Poppy's Picnic
United Kingdom
3 months using the app
ReferralCandy replied November 15, 2023

Thank you so much for this awesome feedback, and we look forward to seeing great results on your referral program! :)
- Irene

October 2, 2023

Installed Referral Candy to have a refer a friend program on our website and the installation process was straightforward and simple. Had a slight issue with the font but the support team helped us out almost immediately. Special thanks to JC from the support team who helped with some font issues we were having. The issue was escalated and response was given fast which helped to solve the issue without any delays.

Akesi Wellness
8 days using the app
ReferralCandy replied October 4, 2023

Thank you so much and hope I was able to answer all your concerns. As always, feel free to reach out when you need assistance. :)
- JC

October 26, 2023

Referral Candy is very sophisticated, yet very easy to set up and use it. Also, Lorraine was very helpful from the support side.

We also had the please of being assisted by Jessa, who was very responsive and quick to find a solution to our needs. Great support!

Seal Skin Covers
United States
7 days using the app
ReferralCandy replied October 30, 2023

Thank you for writing this amazing review! We're just here anytime you need our help. :)
- Lorraine and Jessa

September 18, 2023

Great app for running referral campaigns as it has all the features that we need. Their customer support has been amazing ever since we installed the app, thanks to Jon and Ines :)

About 2 months using the app
ReferralCandy replied September 21, 2023

We're glad to know that our app suits your company's needs! We look forward to seeing great results on your referral program. :)
- Jon and Ines

October 30, 2023

When I had issue figuring out how to send the link to past customers Katherine helped out by providing the necessary articles. Then she gave helpful feedback on my campaign and how to make it better. Going above and beyond the help you ask for makes this a great company to partner with... and the app is pretty good too.

paua Solutions
4 days using the app
ReferralCandy replied November 1, 2023

This is such an amazing feedback for me and our app. Thank you so much! I really appreciate it.
- Katherine

September 26, 2023

Great customer referral app and customer service by Innah! She answered all of our questions very quickly and was a ton of help. We highly recommend Referral Candy. Their platform is easy to use and gives all the flexibility that we need to launch our program!

United States
19 days using the app
ReferralCandy replied October 4, 2023

We're happy to know that our referral program is a great help to your store which is our ultimate goal for all our merchants. Thank you so much again for writing this amazing feedback. :)
- Innah

August 31, 2023

Although this didn't work for me right now due to a lack of community, Jesse has been extremely patient with my needs and has helped me through the whole process. I'll recomend this over and over again.

About 1 month using the app
ReferralCandy replied September 5, 2023

Thank you so much for this great feedback about our services. We hope to see you again in the future! :)
- Jessa