Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to create customizable referral campaigns that integrate well with other Shopify apps. It's praised for its autonomous operation and effectiveness in boosting revenue through customer referrals. The customer support team is often commended for their quick and efficient responses. Additional features like attractive email templates and a live chat option for immediate help are also appreciated.

October 3, 2023

I'm in the process of setting up my first campaign with Referral Candy. Currently, some of the issues I've had will be solved with some planned updates they will be doing (right now, only one campaign can be active, and other non-active campaigns can't be edited while the campaign is active). Once this is solved, that will help. I chatted with Jon, and he was very helpful in providing direction for a "workaround" as well as alternative ways that I can solve the hiccups in the campaign set up. Thank you Jon.

DIY Craft Warehouse
United States
3 months using the app
ReferralCandy replied October 5, 2023

Thank you so much for this helpful feedback. We have also raised your concern with our product team. Please do let us know if you need anything else and we will be glad to assist you. :)
- Jon

May 10, 2023

Has lots of great tools. Recent update allowing it to work with Subscriptions was really key for us, so I'm glad they've added it.
Email templates are slick and look nice.
And Innah in customer service was very patient and thorough in helping us work through the integration.

United States
About 1 year using the app
ReferralCandy replied May 17, 2023

I'm glad that our new features suit your business needs. Thank you for this awesome review. :)
- Innah

November 30, 2022

Still trying to get set up for this app, but the online support team on chat and email have been great. Jon, Cris, Jelson, Hannah and Katherine are just some people who have been there to support and very helpful. Hoping to get this live for our company soon.

United Kingdom
Over 3 years using the app
ReferralCandy replied December 6, 2022

We are very happy to have assited you and looking forward to seeing great results with your campaign. Please feel free to get back to us should you need assistance. :)
- ReferralCandy team

April 21, 2023

Good application! Handy to be able to give cashback and not just a coupon. If there are any questions, customer service is quick and clear. We had questions about making the widget visible on one of our pages, and JC helped us a lot

Reset Lifestyle Products
4 months using the app
ReferralCandy replied April 27, 2023

We always strive to provide the best service to our customers and we're so glad that you appreciate it. Let us know anytime you need help. :)
- JC

Edited May 15, 2023

UX can be improved in terms of functionality and ease of allowing customers to edit things without a developer. However, both Cris and JC were wonderful in assisting with any help that was needed and any questions we had. Customer Support was great and responsive.

About 1 month using the app
ReferralCandy replied May 10, 2023

Thanks for the feedback. Please let us know which part of settings you need a developer for and we will get back to you the soonest possible time to provide assistance. Thank you and looking forward to hearing from you soon.

March 14, 2023

Set up for things like this never go as smoothly as you'd hope. Everyone's business has nuisances. Referral Candy's support has been super helpful and patient with us. Thanks to Katherine and Jessa.

United States
About 2 years using the app
ReferralCandy replied March 17, 2023

Thank you for the review! It was a pleasure assisting you! - Karen and Jessa

Edited January 5, 2023

Pretty straightforward to use. I am still a little confused with the Klaviyo integration. Still a little too new to see any real results yet.
Customer service is top notch, and always very quick to reply. Katherine has been extra helpful.

Joie Designs
6 months using the app
ReferralCandy replied January 18, 2023

Thank you for the review! Let us know if you need assistance! - Katherine

January 18, 2023

Just going through the onboarding process and Lorraine has been very helpful. Only giving it 4 stars because we haven't tested the app out fully yet. Will update if it proves to be what we're looking for.

Mark | The Level Collective
United Kingdom
3 months using the app
ReferralCandy replied January 18, 2023

Thank you for the review! Please feel free to contact us again if you need help! - Lorraine

Edited March 9, 2023

The support team is really hands on. Jessa has really helped us launch our programme successfully. Whenever I have needed one on one attention and assistance, I have received it. I am quite positive about the results we will see from partnering with Referral Candy.

Violet Jordan
United Kingdom
2 months using the app
ReferralCandy replied March 10, 2023

We are so grateful for your awesome feedback. Thanks again and please reach out anytime you need help.

March 24, 2023

Getting support with issues is a bit clunky as you have to email the team. But once they receive the message it works fine. Jon was very helpful and resolved my query on time.

Myota Health
United Kingdom
18 days using the app
ReferralCandy replied March 24, 2023

Thanks for the review! I'm glad I was able to assist. Just let us know if you have questions, we're here for you! - Jon