Reviews (2,173)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective referral program management, noting its user-friendly interface and robust features like customizable HTML and CSS. They appreciate its seamless integration with platforms like Shopify and Klaviyo and commend the exceptional customer support for its responsiveness and helpfulness.

August 17, 2016

Easy to work with the team. They are quick and responsive to your needs.

Seektheuniq
Singapore
Almost 8 years using the app
Edited December 14, 2018

Though some of the features could be a little more fleshed out (HTML editor on the emails is very basic), this is a solid referral program with excellent support. My account manager Derek is knowledgable and always on chat to quickly answer questions and is also available by phone whenever I need it. Definitely recommend this plugin for a no-nonsense referral service.

Bear Mattress
United States
Almost 7 years using the app
March 17, 2016

I have been working with Ferry at Referral Candy for over a month now. He has been excellent to communicate with. I always have prompt responses from the team at Referral Candy. They are really interested in helping you have the best referral program you can have.

The Sox Box Retail
United States
Over 6 years using the app
November 29, 2018

The livechat support is great - Karen was quick and efficient in helping me with my query and getting our referral scheme up to scratch. Referral Candy is great value for money when compared to other referral platforms out there.

Tweak Slumber
United Kingdom
Over 5 years using the app
January 9, 2019

Clean and simple interface, and quick to setup. Seeing incremental revenue within month of implementing. Customer support (Derek) had some useful tips too.

Myles Apparel
United States
Over 5 years using the app
July 12, 2022

This integrations is great at creating referral campaigns for existing customers and being able to give an incentive to the referring party. We used this and it was good for UGC and influencer marketing.

Thermogel Body Toning Gel
United States
About 5 years using the app
ReferralCandy replied July 18, 2022

Thank you so much for this feedback and we are so happy to hear our services fit your needs. :)

July 30, 2020

I've certainly had some frustrations with Referral Candy over the years, but I will say I think they are continuing to improve and have great customer service. Tomas helped me figure out a big issue with customizing my referral theme and was a huge help. I like that it's easy to get in touch with someone whenever I have a problem.

Natalie Borton
United States
Almost 5 years using the app
October 26, 2022

J'utilise cette application depuis plusieurs années, ça fonctionne bien, le programme de parrainage est efficace. Seul souci : c'est cher

Elwing Boards
France
Over 4 years using the app
ReferralCandy replied October 26, 2022

Hey there, thank you for being with us for over 3 years! One of our Success Managers will reach out to you so that we can better understand your needs.

November 30, 2022

Still trying to get set up for this app, but the online support team on chat and email have been great. Jon, Cris, Jelson, Hannah and Katherine are just some people who have been there to support and very helpful. Hoping to get this live for our company soon.

Dai
United Kingdom
Over 4 years using the app
ReferralCandy replied December 6, 2022

We are very happy to have assited you and looking forward to seeing great results with your campaign. Please feel free to get back to us should you need assistance. :)
- ReferralCandy team

January 31, 2017

We began using Referral Candy and so far are happy with the app. Set up is pretty simple and I find the UI to be intuitive and easy. We haven't seen a huge impact to sales yet, but we've just soft launched, so am hopeful this will pick up once we begin promotion in earnest. Just want to say that where Referral Candy team has shined the most for me is with customer service. Benz in particular has been a HUGE help, and responded almost immediately to any and all inquires I've had regarding set-up and use of the app.

Vim Vigr
United States
Over 4 years using the app