Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to create customizable referral campaigns that integrate seamlessly with other Shopify apps. Many commend its sleek email templates, intuitive settings, and excellent customer support. Some have reported an increase in revenue and return on ad spend after using it. However, there are suggestions for improvements in the user interface and requests for more language options.

May 15, 2020

It's a great app for the price, if you're looking for a basic referral program. It's reasonably easy to set up, but with a flew glitches (like when you save edited text, the page always freezes so you have to refresh each time!). The service from Derek was great! Super friendly and responsive.

United Kingdom
About 1 year using the app
April 14, 2021

Dwight from the customer service team was very helpful and quick to respond with the details. This is also valid for the rest of the customer service team. They asked me with all the questions I had. The app is useful and you can customize the templates with your own language etc. but for a small company like us a little bit too expensive at this point of time. I would prefer if it was just a monthly cost besides also adding a commission for them.

Tuf Cookie
4 months using the app
February 26, 2020

The customer service, Tom was very helpful. He explained things well and were very willing to help!

Mamaway Malaysia
Over 1 year using the app
April 23, 2020

I have JUST installed the app, so I have yet to see results. So, I cannot offer a review on the app, however I would like to offer a review on Jon, who was the representative who assisted me. Jon was very friendly and accommodating, and answered my questions directly and clearly. As a matter of fact, I realized I had another question after we hung up, and I am hoping I can reach Jon again directly, since he was so helpful the first time. Thank you again and I look forward to watching my business grow using Referral Candy. Thanks again, Margi Mason, Mrs. Mason's Co.

Mrs. Mason's Co.
United States
About 1 year using the app
March 4, 2019

So far so good! The app is simple and the support has been great. Tomas K from Referral Candy has been helpful throughout the set up process, and has offered detailed advice the whole way through.

Eva Mattress
About 3 years using the app
February 13, 2020

Been trying it for the first time. There are some limitations to be improved, but overall, it does the job. Their support, however, blows my mind. Jon from ReferralCandy has been amazing!

Cheerble Online Store
Hong Kong SAR
Over 1 year using the app
Edited December 2, 2021

Nice app and good support, some things look unclear at the start but once set up it works very well. Also special thanks to Mardie for the great support!

20 days using the app
ReferralCandy replied December 2, 2021

Thanks for the review! If there's anything that is still unclear, we're always here to help! - Mardie

August 17, 2016

Easy to work with the team. They are quick and responsive to your needs.

Almost 8 years using the app
March 6, 2019

we are just getting started with referral Candy, so I am not sure how we like the functionality yet, but the support has been first rate. Derek was happy to get on a screen share with me to walk me through the basic setup and help us get it launched. very helpful and quick to respond.

United States
Over 2 years using the app
Edited February 17, 2021

The guys helped us rectify our issues and has been working well since. Keep up the good work and improvements

United Kingdom
10 months using the app
ReferralCandy replied April 23, 2021

Thanks for updating your review - we'll work hard to earn that fifth star!