Reviews (2,173)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer support, specifically highlighting team members like Katherine, Irene, and Jessa for their responsiveness and professionalism. It is easy to use and requires minimal maintenance after setup, with a robust onboarding process and quick issue resolution. The app offers extensive customization options, allowing merchants to edit HTML and CSS to tailor the aesthetics of their referral programs. It integrates seamlessly with platforms like Shopify and WooCommerce, making it versatile for merchants using multiple online tools. Merchants value its role in transforming customers into brand advocates and boosting sales through referrals, with a responsive design that functions well across various devices. This app supports the creation and management of effective referral programs, enhancing customer engagement and loyalty.
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Cris from the customer support team was a great help and had a fast solution for our problem. We are pretty happy with referral candy so far.
I'm happy I was able to assist! Thank you for your appreciation! - Cris
Jon at ReferralCandy was very helpful and answered all of my questions in a timely manner, and offered help with everything I asked him.
Amazing customer service! Tippy answered my questions in a clear and prompt manner It was super easy!
We are using this app for our store and it's working great so far. It's really easy to install and runs in the background. Our customers and us are loving it. Thank you!
Top Support, App looks good, lets see how effective it is..
Katherine did a phenomenal job helping me today. I used the Referral Candy chat feature to get in touch with someone and within minutes, Katherine was able to solve my problem and suggest a hugely helpful tip to increase our company's exposure on social media. Super helpful and very attentive. Highly recommend!
Thanks so much for the kind words, we think Katherine is awesome too! - Bryan B.
Karen, contrary to the meme of the name these days, was a great person to work with and answered multiple questions for our company and help us to get back on track quickly. 10/10 would recommend.
Tippy has now assisted me multiple times (both with billing questions and advice on upping exposure to our referral program). Very responsive and patient -- I appreciate the attentiveness and personal touch.
Was so stressed after i installed the app not knowing what my next steps were.. Tippy from Referral candy got in touch with me and guided me through the entire process.. after the call it was a piece of candy to complete the setup....
4/17/2019 - Still using the app, great customer support from Tippy , immediately was available for help with questions,,,
Thank you guys so much..
Update 10/24/2018....
Great customer service- We were wondering how to add custom image to the Social media settings... Karen from Referral candy connected immediately to guide us through... Upload the image through tiny-pic URL and copy and paste the Image URL
A massive thanks to Derek, he has been so helpful as I took over the Referal Candy program for Havoc and I used to have a lot of doubts that Derek kindly answer for me.