Reviews (2,173)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer support, specifically highlighting team members like Katherine, Irene, and Jessa for their responsiveness and professionalism. It is easy to use and requires minimal maintenance after setup, with a robust onboarding process and quick issue resolution. The app offers extensive customization options, allowing merchants to edit HTML and CSS to tailor the aesthetics of their referral programs. It integrates seamlessly with platforms like Shopify and WooCommerce, making it versatile for merchants using multiple online tools. Merchants value its role in transforming customers into brand advocates and boosting sales through referrals, with a responsive design that functions well across various devices. This app supports the creation and management of effective referral programs, enhancing customer engagement and loyalty.
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App is looking good so far. There is a bit of a learning curve so I would suggest contacting the help desk professionals. Derek is the agent that helped me and was the bomb.com answering all my questions. Very patient and fun to work with.
very easy to install and great support from the team! The app works as expected and results are coming! Good job team
Just started using this app recently, and have to say the support is very responsive, and helpful. Val was lovely, and answered all my questions quickly!
Thanks so much for the review! Feel free to let us know if you need further help - Val
The customer service, Tom was very helpful. He explained things well and were very willing to help!
It is a good app, with good support. However, if you are a smaller store like mine is, then I would first recommend to get other marketing channels up and running, like SEO and ads, etc... Referrals are probably among last to sort out, because they are based on your existing traffic numbers and it has a monthly subscription so there is that to account for.
Hey there, I can see how the returns don't seem to justify the cost. I do think there is room to optimize the campaign with some expert help from our team of Success Managers.
If you don't mind giving us another shot, I'm happy to extend the free trial to 3 months to see how we can make this better the second time around. We'll be reaching out to you separately to schedule a call. Hope to hear from you. - Nickey
This is one of our biggest money makers and there is no doubt in our mind about it. They retain the 3 stars because the program for our clients definitely works and keeps people using the referral links.
I am not sure if they have been bought out in the past year but their portal has just turned to hot garbage as well as their customer service.
Do you like sitting at loading screens only for them to not show any information?
Like to click buttons that just hang out for minutes?
Do you like referrals asking why they were not paid last month and then Referral Candy saying they were even though they can't show you?
Well then this may work great for you. We have contacted them regarding this many times and get a must be your computer problem type response basically. We have 300 mb internet and 5-6 computers that can not access it properly.
Maybe they are not scaled for bigger businesses? We do have thousands of people using it and hundreds of referral orders coming through.
Maybe it works great for a smaller business processing around a thousand orders a month but it is not kicking it for our application at all.
NB: This review is from 2016, about a previous version of ReferralCandy.
Thank you for your feedback. We've taken it to heart and have improved.
Our app was slow (we couldn't keep up with the rapid growth) and it must have had been frustrating. I'm sorry to have put you through that.
We've since fixed it. Loading is much, much faster and we are able to handle running referral programs for enterprise retailers with ease.
We hope to work with you again in the future! - Bryan B.
Mardie was great with customer service. Thanks, Mardie. The only flaw I have found is the need to have a developer to change a crucial part of the program.
Thanks so much for the feedback! If you have any concerns, just let us know. - Mardie
I'm new to all of this and the folks at Referral Candy make it easy!
Thank you and you have been a delight to talk to as well. Please let us know anytime you need assistance. :)
- Katherine
Rating for customer service and support alone. I'm just starting to use the app so i can't really speak on results yet, but will update at a later time.
I just downloaded the app and I'm ready to learn more about it. Jelson gave me a very detailed explanation of the software features and how to use it, thank you very much!
It was great chatting with you today and I'm glad you're enjoying our services. :)
- Jelson