Referral Candy & Affiliate

Referral Candy & Affiliate

Reviews (2,184)

Overall rating
4.9
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly design and seamless integration with other platforms, enhancing marketing strategies through effective referral programs. They praise its responsive customer support and customization options, including HTML and CSS editing. The app supports multiple languages and is credited with boosting business growth and sales through efficient campaign management.

February 26, 2020

The customer service, Tom was very helpful. He explained things well and were very willing to help!

Mamaway Malaysia
Malaysia
Over 1 year using the app
Edited October 28, 2021

It is a good app, with good support. However, if you are a smaller store like mine is, then I would first recommend to get other marketing channels up and running, like SEO and ads, etc... Referrals are probably among last to sort out, because they are based on your existing traffic numbers and it has a monthly subscription so there is that to account for.

Out Of Marbles
Slovenia
Over 1 year using the app
ReferralCandy replied October 28, 2021

Hey there, I can see how the returns don't seem to justify the cost. I do think there is room to optimize the campaign with some expert help from our team of Success Managers.

If you don't mind giving us another shot, I'm happy to extend the free trial to 3 months to see how we can make this better the second time around. We'll be reaching out to you separately to schedule a call. Hope to hear from you. - Nickey

Edited March 20, 2017

This is one of our biggest money makers and there is no doubt in our mind about it. They retain the 3 stars because the program for our clients definitely works and keeps people using the referral links.

I am not sure if they have been bought out in the past year but their portal has just turned to hot garbage as well as their customer service.

Do you like sitting at loading screens only for them to not show any information?
Like to click buttons that just hang out for minutes?
Do you like referrals asking why they were not paid last month and then Referral Candy saying they were even though they can't show you?

Well then this may work great for you. We have contacted them regarding this many times and get a must be your computer problem type response basically. We have 300 mb internet and 5-6 computers that can not access it properly.

Maybe they are not scaled for bigger businesses? We do have thousands of people using it and hundreds of referral orders coming through.

Maybe it works great for a smaller business processing around a thousand orders a month but it is not kicking it for our application at all.

Trialperiod
United States
About 2 years using the app
ReferralCandy replied December 22, 2020

NB: This review is from 2016, about a previous version of ReferralCandy.

Thank you for your feedback. We've taken it to heart and have improved.

Our app was slow (we couldn't keep up with the rapid growth) and it must have had been frustrating. I'm sorry to have put you through that.

We've since fixed it. Loading is much, much faster and we are able to handle running referral programs for enterprise retailers with ease.

We hope to work with you again in the future! - Bryan B.

October 21, 2021

Mardie was great with customer service. Thanks, Mardie. The only flaw I have found is the need to have a developer to change a crucial part of the program.

Ultimate Autographs
United States
Over 1 year using the app
ReferralCandy replied October 25, 2021

Thanks so much for the feedback! If you have any concerns, just let us know. - Mardie

September 1, 2023

I'm new to all of this and the folks at Referral Candy make it easy!

Boundless Robotics
United States
25 days using the app
ReferralCandy replied September 5, 2023

Thank you and you have been a delight to talk to as well. Please let us know anytime you need assistance. :)
- Katherine

Edited April 16, 2020

Rating for customer service and support alone. I'm just starting to use the app so i can't really speak on results yet, but will update at a later time.

Smokeless
United States
25 days using the app
August 26, 2022

I just downloaded the app and I'm ready to learn more about it. Jelson gave me a very detailed explanation of the software features and how to use it, thank you very much!

Neusin
China
25 days using the app
ReferralCandy replied August 26, 2022

It was great chatting with you today and I'm glad you're enjoying our services. :)
- Jelson

August 31, 2022

Very useful app. It's easy to set up and JC helped me responding to a lot of questions. Recommended!

Pe Teava
Romania
25 days using the app
ReferralCandy replied August 31, 2022

Thank you for recommending us! It was a pleasure assisting you. - JC

June 28, 2021

Can’t wait to see the results from this app! Very easy to set up, great customisability and excellent customer support. Thank you Jon for your assistance. ⭐️⭐️⭐️⭐️⭐️

Bambooi Beauty & Care
United Kingdom
25 days using the app
ReferralCandy replied June 29, 2021

We appreciate your kind words. I'll be sure to let Jon know -- Jaime R.

Edited March 29, 2019

Outstanding service from Benz! She really solved all queries within no time and explained the mechanism in the most effective & flexible communication manner. Great work. Good platform.

Depsypher
India
25 days using the app