Referral Candy & Affiliate

Referral Candy & Affiliate

Reviews (2,185)

Overall rating
4.9
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly design and seamless integration with other platforms, enhancing marketing strategies through effective referral programs. They praise its responsive customer support and customization options, including HTML and CSS editing. The app supports multiple languages and is credited with boosting business growth and sales through efficient campaign management.

November 3, 2020

Tom was amazing in helping to troubleshoot my problems and I really appreciate his detailed explanations and initiative.

Pigeon Singapore
Singapore
About 1 year using the app
September 12, 2021

Overcharged due to a customer having the order cancelled and then created again. Reached out to referral candy about this clearly being an identical customer and they responded back saying a refund couldn't be processed.

SmileLife IE
Ireland
Almost 2 years using the app
ReferralCandy replied September 12, 2021

Hey there, thanks for bringing this up. What you described does seem problematic. Let me get with my team to see how we can get this sorted. Please standby, we will be reaching out soon!

**UPDATE**
Hi again, we completed our review of the concern you raised and found that a problem with how your store integrated with ReferralCandy caused the duplicates in question. We can help you correct this. I've sent you an email with more details and would love to get on call to get everything sorted. Meantime, a refund is on it's way. I apologize for the experience and hopefully you can give us another try. - Derek

May 29, 2020

Jon did a great job answering all of our questions. Thank you very much for all of the assistance. We highly recommend the app.

Enhanced Recovery Drink
United States
22 days using the app
July 11, 2019

Really great help!!! Totally recommend it.
With best customer support .Dwight really helped me out on customer chat.
Worth the money!

Anadhika
India
22 days using the app
August 31, 2021

I just used the app, good features, all the service is automatic. Great customercare, fast and helpful!

Gfl skincare USA
United States
22 days using the app
ReferralCandy replied August 31, 2021

Thanks for your kind review! I'll be sure to let Lorraine know! - Derek

January 22, 2019

It goes without saying that a referral program does make absolute sense! Referral Candy is perfectly simple to use for the end customer and that is why I chose it. Customer service is on spot, super helpful and guide you through the whole set up. Can only highly recommend the tool. Fantastic - thanks for the support Tippy!

Saint Maniero
Germany
22 days using the app
May 7, 2021

The support I received from Jon was great! Jon answered my questions patiently. Thank you very much.

TinyWorlds
Singapore
22 days using the app
ReferralCandy replied May 7, 2021

So glad I was able to help. Thanks and be sure to write us if you need anything else. -- Jon D.

March 16, 2018

Decent app although I've only started using it - if you have more than one store then you'd have to download separate apps. Great support team too - big shout out to Tomas K. who gets issues done in no time - machine.

Playertek Us
United States
22 days using the app
September 29, 2022

We had an issue with signing-up. Katherine helped us to resolve the issue and was a great support throughout every stage. The customer service is great.

Pets Purest
United Kingdom
22 days using the app
ReferralCandy replied October 4, 2022

You are most welcome, and it was great talking to you. :)
- Katherine

June 21, 2023

Appreciated ease of use and supports availability. Ines was extremely nice and helpful. Definitwly reccomed to start referral program

Dalfilo IT
Italy
22 days using the app
ReferralCandy replied June 22, 2023

We look forward to seeing great results in your referral campaign! Thank you.
- Ines