Reviews (2,173)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer support, specifically highlighting team members like Katherine, Irene, and Jessa for their responsiveness and professionalism. It is easy to use and requires minimal maintenance after setup, with a robust onboarding process and quick issue resolution. The app offers extensive customization options, allowing merchants to edit HTML and CSS to tailor the aesthetics of their referral programs. It integrates seamlessly with platforms like Shopify and WooCommerce, making it versatile for merchants using multiple online tools. Merchants value its role in transforming customers into brand advocates and boosting sales through referrals, with a responsive design that functions well across various devices. This app supports the creation and management of effective referral programs, enhancing customer engagement and loyalty.
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I completely tested this app and support team was amazing in helping out at every step. They could integrate better in countries like India and the payout process should be faster. JC, Tom and couple of others were of incredible support.
While there are some issues (the discount code sent to the recipient is not unique and can be copied and leaked), this app does what it needs to do. A big thanks to Mardie for taking the time to teach me how to use it! If you're looking for help, talk to Mardie, who is the bomb.com!
The App working perfectly as it describe. If you have any questions, their supporting team members are awesome. Lorraine is super helpful to answer my questions.
Thanks so much for the kind words, we think Lorraine and the team is awesome too! 😎
great customer service - Tippy was incredibly helpful and answered all my questions and was very detailed.
We are working on setting up the app and Karen was very helpful in answering our questions. The response was quick and to the point. Thanks
Hannah was great! Very helpful! She answered all of my questions and solved my problem. I had tried to set up a phone call with another person but he flaked on me so Hannah restored my faith :-)
Apologies if we missed your initial call request, but rest assured this has been taken care of. You were lovely to talk to by the way, and thanks for this review.
- Hannah
BEST in class customer service - thanks Jon!!!! All of my questions were answered immediately and it was refreshing to speak to a human and not a bot. Thanks again, Jon!!!
I appreciate your positive review! We are committed to providing excellent customer support and it’s great to know that we’re meeting this goal. - Jon
I think the app is great if you want an easy way to engage your customers to recommend you to friends& Family.
However, we had some problems to translate everything to German and adapt the design.
For this issue, Derek from the customer service was a great help
@Tippy D. was great on the phone and was able to help me use the app and set it up perfectly. He spent a over an hour and was very helfull
Amazing app customer support. Had some small issue and Karen help me out a lot and solved all my problem very fast :) Worth every penny