Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to seamlessly run referral campaigns and integrate with platforms like Shopify and Klaviyo. Once set up, it operates on autopilot, requiring minimal upkeep. The customer support team is praised for their quick and effective service. Many merchants have noted an increase in sales and enhanced marketing strategies. Additional features include multilingual setup, integration with subscription apps, and customizable referral programs.

April 22, 2020

I started using ReferralCandy last week, making use of the 30-day trial period. It was easy and straightforward to get the program going, however, I still managed to make a stupid mistake when setting the reward parameters. I only noticed the mistake after sending out the invitation to join our referral program on ReferralCandy to many hundreds of our customers. Oups!!

Luckily Karen from Customer Support was quick to help me sort things out in a professional and friendly way. Great service!
We are ready to relaunch again!
Thanks again Karen!
Jay from www.yetiandthefox.com

Yeti & The Fox
United Kingdom
5 days using the app
Edited March 9, 2022

Excellent customer service (Jelson), prompt responses with thorough solutions. Some improvements can be made with the automation of the program such as having an automated notification when the review period for a referral is about to end. This would make it less likely for us to miss any returns made.

Emma Sleep PH
5 days using the app
ReferralCandy replied March 9, 2022

Thank you for writing a review and for the feedback. I really appreciate it. :) - Jelson

April 17, 2020

I'm in my 1st-day trial which is going well with the support of Derek, there is a lot to be discovered, The only issue I noticed it does not import customers right away from your store you need to add them manually if u don't use Mailchimp but what I liked is the instant support, as well as the content, is fully customized to you which is I couldn't find it in other apps. Of course, the 30-days trial is also what gets me into this app. I hope the result will be stunning so I continue using Candy but let's wait and see.

United States
3 days using the app
July 25, 2019

La aplicación cumple con lo estipulado, sin embargo tiene sus limitaciones. Las traducciones al español deben realizarse manualmente. Sería la mejor app de referido si pudiera tener opciones como dar un descuento o dinero x a la persona que refiere a un amigo en la primera compra que dicho amigo realice y luego ofrecer otro tipo de descuento o dinero por las siguientes compras que realice el amigo referido. Ejemplo: 1ª compra 10% y desde la segunda compra en adelante 5%. El precio de la app es aceptable en comparación con otras app, como smile, que te cobran segun las caracteristicas del programa que quieras usar. ReferralCandy ofrece todas estas características a un precio único y asequible. El servicio posventa es excelente y Raul a estado muy pendiente a mis necesidades. Gracias por todo.

Puro Estado Fisico
2 days using the app
March 23, 2023

Easy to install and use without any development/integration work. Referral Candy does everything it says on the tin. The support was quick to respond and willing to assist where necessary.

I can highly recommend as referral provider with low to no barriers to entry and use.

WIT Fitness
United Kingdom
2 days using the app
ReferralCandy replied March 23, 2023

Thanks for the review! Hit us up whenever you have questions! - Jelson

October 14, 2021

Still learning as only just integrated with Klaviyo, but it integrated easily. Support from Jon was quick and helpful.

Unrooted Drinks
United Kingdom
1 day using the app
ReferralCandy replied October 14, 2021

Thank you for your kind words! If you need assistance, just let us know. - Jon

January 10, 2023

Katherine with support is awesome! She was super helpful, as the app itself is not very intuitive to set up. But we'll see how it goes once it's activated!

United States
About 23 hours using the app
ReferralCandy replied January 18, 2023

Thank you for the review! Let us know if you have further questions - Katherine

March 11, 2021

Only just started using this but seems simple and easy. Had a few questions + Dwight in customer service was extremely friendly and helpful (only 4 stars as haven't had much chance to test it out yet)

Spring Green London
United Kingdom
About 1 hour using the app
April 1, 2020

Derek was awesome in helping explain the app. We will most likely install but as we grow there are some limitations that will make it obsolete and cumbersome for us.

PureClean Performance
United States
17 minutes using the app
February 23, 2011

I can't believe how easy that is! Great back-end. Didn't have to customise much. Shame it can't target existing customer base (hence 4 stars).