Reviews (2,172)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer support, specifically highlighting team members like Katherine, Irene, and Jessa for their responsiveness and professionalism. It is easy to use and requires minimal maintenance after setup, with a robust onboarding process and quick issue resolution. The app offers extensive customization options, allowing merchants to edit HTML and CSS to tailor the aesthetics of their referral programs. It integrates seamlessly with platforms like Shopify and WooCommerce, making it versatile for merchants using multiple online tools. Merchants value its role in transforming customers into brand advocates and boosting sales through referrals, with a responsive design that functions well across various devices. This app supports the creation and management of effective referral programs, enhancing customer engagement and loyalty.
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Derek was very helpful in getting me all set up, he walked me through the whole process. Love the app so far, would definitely recommend. Mardie was also extremely helpful and patient helping me to get the code snippet installed in the right place!
I just started using referral candy and I can't say enough good about the level of customer service that I have received starting out. Thank you Tippy!
So far so great, program is very neat overall and the dashboard is nice and easy to use. Also have great support.
Good Experience! The customer support responded fast. Problem solved without any frustration. Great App and team.
I haven't been able to set it up properly yet, but Caye Arahan, Customer Success Manager, has always been very helpful and kind in providing support!
I am just getting started but Karen has been a huge help in getting me set up. Great customer service! It's oftentimes the little perks that make a big difference!
i spoke to assistant jon and he was really helpful. He gave me the time I needed and solved any of my curiosities, thank you very much for the good assistance
Thank you for your kind words! I appreciate the review. - Jon
It can be a bit confusing to get startet (especially with the Recharge integration) and there were a few hiccups, but the customer service is super helpfull and will even take a personal call to get things sorted (thanks Benz). Also thanks to Thomas and Tippy for being super helpfull!
As you can see, it took a bit of support to get everything running smoothly. Probably the best referral software that has a Recharge integration.
NB: this review is from 2019, about a previous version of ReferralCandy
Thanks for the review! We made sure to let Benz, Tomas, and Tippy know and it made their day! Yes, even though ReferralCandy and ReCharge teamed up to provide a solution that is intuitive and seamless, there are instances when it can get tricky. I'm glad we were able to help, and please reach out if there is anything else. - Jaime R.
Jon from customer support is great. He showed his availability for my "customized needs" as I need the campaign to pause sometimes.
Thanks to Derek setting up the App was really easy and all our concerned were taken seriously and taken care of asap. We look forward to getting started!