Referral Candy & Affiliate

Referral Candy & Affiliate

Reviews (2,147)

Overall rating
4.9
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration and automated referral processes that boost sales and customer engagement. They value the customizable campaigns and detailed analytics for refining marketing strategies. The user-friendly interface and design flexibility through HTML and CSS editing are also highlighted. Features like the post-purchase widget and compatibility with various subscription services are beneficial. Responsive customer support is frequently praised for effective troubleshooting and campaign setup assistance.

May 28, 2020

Dwight was really helpful in getting me to learn about the software. It is much simpler than what I thought it would be. I am really looking forward to try this software out and hoping it will increase my sales!

Natuviva
Panama
12 days using the app
Edited August 31, 2018

Nice app, nice people behind the service. Tippy is helping me setup my program

Trvltq
Netherlands
12 days using the app
September 20, 2019

Derek was amazing in helping me understand how the programm works. Very patience and truly a nice guy! Thank you

Sassybabeboutique
United States
10 days using the app
December 13, 2018

I just tried this app. Quite easy to use. Looks fine. Tom helped me when I have some questions. Very fast response.

Beauty Barn Indonesia
Indonesia
9 days using the app
Edited October 1, 2023

I had initially written a 5 star review after being asked to many times by the (bordering on obsequious) customer support team.
Setup was fine, if rather time consuming.
Once in the testing phase, I noticed a couple of bugs - social media links didn't work on what they call the 'Share Page' and on mobile view , a horizontal scroll bar was visible on the front end - a sign that an element on the page was overflowing (a sign of poor web dev).
It's now been three weeks since raising the issues with support. Neither have been resolved and I was in fact told that to sort the mobile responsiveness issue, I should hire a web developer - TO FIX THEIR OWN POOR WEB DEVELOPMENT!
This left me pretty flabbergasted, to say the least.
I'm not a perfectionist, but we do have high standards and sloppy design like horizontal scroll on mobile and broken social links I'm afraid, fall way short.

Pixie Wing
New Zealand
13 days using the app
ReferralCandy replied September 21, 2023

Thanks again for writing this awesome review and we're also hoping that our services will generate MORE sales for you!
- Cris

Edited July 17, 2020

Unable to toggle on/off! The app does what it says, however, if you wish to de-activate, there is no toggle on/off button. If you wish to cancel your free trial, there is no cancel membership in accounts/billing. There is a big Delete all information button, but it doesn't say if that cancels the membership. Please just add a few simple buttons to allow transparency for users to turn off program or de-activate account.

Kojo Fit
Australia
13 days using the app
ReferralCandy replied May 13, 2021

NB: This review is from 2020, about a previous version of ReferralCandy.

I appreciate your feedback. Because of this, we are working on a better, more intuitive experience for users to want to cancel their ReferralCandy account. Thanks for giving us a try!

April 27, 2020

Just getting started with the app. Reached out for support and Tippy was extremely helpful in getting my campaign to be customer presentable. He went beyond my immediate questions to give my campaign a better look. Was very patient and helpful.

Puzzlicious.com
United States
8 days using the app
February 22, 2022

The app is great because you can offer product gift to advocate and not only coupons and the customer service is great ! Thanks Cris for your help !
But I put only 3* because the app cannot work with SEAL subscription and Seal subscription is the only subscription's app working with stripe. (In France we don't have a lot of choice...) I really would love the referral program works with subscription's products... I hope it will change in the future ;-)

Les Petits Savonneurs
France
11 days using the app
ReferralCandy replied February 22, 2022

We appreciate your feedback! We understand that there are compatibility limitations in your region. Rest assured this has been raised with our product team. Should you want to try us again in the future, just let us know.

April 22, 2022

I just tried the app and have no idea how well it performs but the support guy, JC was a pro and was accessible immediately.

Elderbrain
United States
6 days using the app
ReferralCandy replied June 1, 2022

Thank you so much for your review! We take pride in our customer service, if there’s anything else we can do, please let us know. - JC

November 16, 2022

Excellet support. I was having a hard time figuring our how it all works and support was there to guide me.

Shapeez
United States
6 days using the app
ReferralCandy replied December 12, 2022

We appreciate your review! Just hit us up whenever you need assistance - We are here to ensure you have an amazing experience with the app!