Reviews (2,140)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ease of use, seamless integration with platforms, and ability to manage customized referral campaigns. It's praised for its flawless performance and potential to boost sales. The customer service is noted for its quick response and problem-solving. Merchants also value the multi-language support and success in creating viral referral campaigns.
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Apps looks great, customer service is great. Help at the very beginning to install it, customize it and whatever you need. Only good words for the team.
Thank you so much for this wonderful feedback! We appreciate it. :) Please let us know anytime you need help.
- Benz
Wonderful support by Benz. She gave fast response and was very helpful providing all the information we asked.
We're glad Benz was able to help! - Tom
$149 a month if you want to use your own HTML templates for the emails that the app sends to customers. The standard 'free' templates are very basic with very few options. Discount code limitations mean that you can either have full automation or adequate fraud prevention, but not both. Very high fees for what is basically an automated email dispatch system.
NB: This review is from 2015, about a previous version of ReferralCandy.
Thank you for your feedback. We took your feedback into account when we updated our app:
- All plans now include access to full customization of templates. There is no need to pay more for using your own templates.
- We have also upgraded our app to be able to generate unique coupon codes. So you can have the best of both worlds: both full automation and good fraud prevention.
We hope this addresses your concerns, thanks for trying us out. - Jaime R.
Great assistance, polite and even if my english is not so perfect. Referral Candy works perfectly and has a lot of nice features.
It has been a pleasure assisting you today. Feel free to reach out anytime.
-Benz
Only just started using this but seems simple and easy. Had a few questions + Dwight in customer service was extremely friendly and helpful (only 4 stars as haven't had much chance to test it out yet)
"Per Use" pricing is a not correct. If you look at their pricing, they charge a minimum monthly fee ($15, $45, $155, $885) if you do not have enough commission to cover that fee. Not only that but ReferralCandy takes a whopping maximum 7.5% commission on referral sales.
This is not recommended for small businesses or businesses on a tight budget.
NB: This review is from 2014, about a previous pricing structure
Thank you for the feedback. We’ve since come out with a pricing structure that we believe best aligns our interests with yours; where we succeed when you succeed. I realize it’s been a while, but you can check it out on this page: https://www.referralcandy.com/pricing and let us know what you think. - Jaime R.
App wont complete the account set-up process upon installation - just gets stuck on the Referral Candy website.
Hi there. Apologies if you're having a hard time completing the signup process. We saw the message you sent our team earlier and one of our success managers is reaching out to you to help quickly get this sorted. Thank you!
UPDATE:
Hi again, we’ve been trying to reach you. We’ve figured out what happened and the fix is fairly simple to implement (instructions also sent via email). Just let us know as soon as you are ready and we’ll help get everything setup.
Derek was awesome in helping explain the app. We will most likely install but as we grow there are some limitations that will make it obsolete and cumbersome for us.
Terrible deal for store owners. On top of the $50/month, they take 5% commission on the next THREE orders for each referred customer (it's in the fine print). Say your average order value is $100. You'll pay them $15 for each referral. Why would I do this when there are plenty of apps that charge a flat rate of $50/month. Or when I can pay FB ads $5 to acquire a new customer? You'll also have to factor in the cost of referral discounts (assuming 10% coupons for referred and referrer, $100 AOV, that's another $20 in cost. Your app looks well thought out, but please reconsider your revenue model.
Hey there, I appreciate you taking the time to leave us a review, and for saying ReferralCandy is a well thought out product. I noticed you were browsing our pricing page and can see how it may have caused a misunderstanding. I would love the opportunity to get your thoughts on how we can better present our pricing offers, as well as clear up any confusion. Our team will reach out to arrange a call at your convenience. - Jaime R.
Another developer posting lies and false information to get people to install their app.
How this started, I emailed them inquiring about how they help stores with making sales, as in the app description they mention they brought a suppliment company from $0 in sales to $10,000 in sales, in one month.
QUOTE
"We singlehandedly helped a supplement company grow their sales from $0 - $10,000 every month (and that’s just one example!)"
END QUOTE
THIS IS A LIE!
They explained that for their app to work, your store needs to be making sales every day, then Referral Candy works off those customers.
Now this seemed weird considering they claim to have taken a store from $0 in sales to $10,000 just after installing their app.
A BLANTENT LIE!!
They even confirmed this with me by ceasing communication when asked about it how they did it if the store had no sales.
AVOID THIS COMPANY!
NB: this review is from 2018, about a previous version of ReferralCandy
I am terribly sorry for this misunderstanding. I assure you there is no intention to be misleading or untruthful about how strongly we believe our product can help retailers be successful.
The line you quoted in the app description was from a case study we did a while back. In it, the client said that "For virtually no labor, I get so many sales – at least $10k this month.” I do see how it can be read differently.
We have since made the appropriate changes to the case study and listing. Thank you for pointing it out! -- Jaime R.