Reviews (2,160)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting marketing strategies with its effective referral programs. It's user-friendly, integrates well with other apps, and allows customization of emails and pages using HTML and CSS. Key features include Klaviyo integration and multi-lingual support, enhancing its versatility. The support team, notably Katherine, Innah, and Jessa, is often praised for their quick and exceptional assistance. The app is recognized for its reliable performance and low maintenance, making it a valuable marketing tool.
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very good apps and good support with Tippy with all the details and steps.
Thank you Tippy and Referral Candy
Karen was very helpful in walking me through the set up. Looking forward to getting Referral Candy up and running on our website at www.clipperpro.com!
This app has great bones, but it leaves a lot to be desired.
PROS:
It is certainly a comprehensive app, with lots of control, lots of options and the setup and walkthrough process is spot on. Really great on that front.
CONS:
After getting the emails setup, getting the app installed and running, I went to examine the "pages" that my customer sees when they are engaging with the referral program. These pages are flat out ugly and it is embarrassing to send my customers to these pages. They honestly feel like an afterthought, like someone just slapped them together and went on their way. I take great care to make the entire experience of my ecommerce site look nice and function nice. To add this on completely destroys that. I stopped using the app for this very reason. I simply cannot send customers to pages that look as awful as these do. They do offer you the ability to fully code and customize the layout of these pages, but for a non-techinical site owner, this is a monumental task that would involve hiring a knowledgable developer to do. Just like Shopify offers nice looking default free themes for their stores, ReferralCandy needs to do the same for these pages. I may return to this app if they fix the layout of these pages, but for now I will be using something different.
NB: This review is from 2016, about a previous version of ReferralCandy.
Thanks for your feedback! Our merchants have emphasized the importance of brand experience, and we've updated our Template Editor to allow full customization of pages and emails. We even featured some of the most beautiful designs on our blog.
We take brand experience seriously as well so I understand your frustration. I realize it's been a while, but if you happen to be looking for a referral program again, give us another try! We'll be happy to hop on a call and show you the upgrades to ReferralCandy's customization capabilities. - Bryan B.
Really helpful staff member JC talked me through everything! Answered all my questions and very helpful
I appreciate your positive review! We are committed to providing excellent customer support and it’s great to know that we’re meeting this goal. - jC
good support - great help and right away available. it looks like we found a good referral program..
Thanks so much! Glad I could help. — Benz
Great customer support, especially from Ines and Jon. I'm able to get any questions answered in seconds which really speeds up the process. Very well documented as well.
Wow! This is such an amzing feedback. Thank you so much and it was our pleasure talking to you.
-Ines and Jon
Lorraine was amazing helping me with questions bothering me and answered my questions promptly! Thank you Lorraine
I am so glad we have sorted out all your concerns and thank you as well for this review.
- Lorraine
Amazing experience so far, JC was super helpful! Will update again after the first few months of use
You are most welcome, and it was great talking to you. :) - JC
AMAZING CUSTOMER SERVICE! I REALLY LOVE THE APP IT'S A GREAT REFERRAL PROGRAM AND THE CUSTOMER SERVICE IS OUTSTANDING
Apps looks great, customer service is great. Help at the very beginning to install it, customize it and whatever you need. Only good words for the team.
Thank you so much for this wonderful feedback! We appreciate it. :) Please let us know anytime you need help.
- Benz