Reviews (2,173)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for its exceptional customer support, specifically highlighting team members like Katherine, Irene, and Jessa for their responsiveness and professionalism. It is easy to use and requires minimal maintenance after setup, with a robust onboarding process and quick issue resolution. The app offers extensive customization options, allowing merchants to edit HTML and CSS to tailor the aesthetics of their referral programs. It integrates seamlessly with platforms like Shopify and WooCommerce, making it versatile for merchants using multiple online tools. Merchants value its role in transforming customers into brand advocates and boosting sales through referrals, with a responsive design that functions well across various devices. This app supports the creation and management of effective referral programs, enhancing customer engagement and loyalty.
Refine
-
By rating
Hi Referral Candy!
I sent out a campaign this past week to 800+ customers. This was my second campaign so I am still relatively inexperienced with operating the referral program. I tested the email and all the links after I sent the email out and nothing was working. I felt terrible at that moment because I thought I might have sent out over 800 emails that didn't work. I contacted referral candy support and immediately got help. Karen M. and Benjamin B. spent over 5 days helping me figure out what was wrong! The email works fine now. I have had nothing but top notch customer care from this company (sometimes my contact is Eugene and he is very helpful as well!). So thanks to the referral candy team for providing a great service and awesome customer care!!
Matthew C.
ReferralCandy is a great low cost customer acquisition tool. I highly recommended it. It has great functionality and is easy to use. It takes a little time to get ramped up, but don't get discouraged (it's worth it).
Their customer service is great!!!
Benz Jalali was very helpful in getting my familiarised with the app during my free trial. She was very helpful, friendly and courteous, also very patient with my questions.
Thank you!
We just got this app, and it was very easy to install and work with! We had some issues getting the formatting correct onto a static webpage, but the support from Lorraine was great and problem was solved quickly. Looking forward to using this app!
So far, I've had a great experience with Referral Candy. It was easy to set up and the platform has helped my customers to spread the word about our brand. These referrals have led to thousands of dollars in additional revenue at a minimal acquisition cost.
Customer service has been helpful when needed. Jon was very quick to respond to a question I had and he actually followed up to ensure that everything was still find a few days after the fact!
For the right business, Referral Candy can be a game changer.
Thank you so much for this amazing feedback! We are so happy to know that our services have been a great addition to your business. We look forward to seeing a better performance from your campaign in the future. :)
- Jon
My experience with Referral Candy was great. I had some question in regards how the program worked and they walked me thru the site step by step. Thank you
Super helpful support - been looking for a referral app that works alongside Recharge - look forward to giving this a try!!!!
Glad we could help. Reach out to us any time! - Darren F.
Was trying to port our RC account from a platform to Shopify and Dwight was really helpful with it :) He was very prompt in following up and guide us whenever we need it! Will definitely refer other users to use RC as their support is superb :)
Thank you very much for the awesome review, I am glad I was able to help! - Dwight
App works great and customer service is really really strong. Anytime have a question there is fast and complete follow-up and circling back to back sure everything is answered and working correctly. Highly recommend!
We're glad to hear that you're happy with our app and service! Reach out any time! - Val
I had a few issues with setting up the account, and contacted the support team. Jon was amazing and prompt to help us ! Nice app with very intuitive features and excellent support.