Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to create customizable referral campaigns that integrate seamlessly with other Shopify apps. Many commend its sleek email templates, intuitive settings, and excellent customer support. Some have reported an increase in revenue and return on ad spend after using it. However, there are suggestions for improvements in the user interface and requests for more language options.

June 4, 2021

Customer service was super helpful and responsive. They answered all my questions in a timely manner.

Fitlife Foods
United States
Almost 2 years using the app
ReferralCandy replied June 9, 2021

Thank you for the review! We will work even harder to earn that 5th star. - Bryan B.

December 24, 2020

Overall a very good app. As with any app, there are limitations and enhancements/flexibility that could be made to accommodate different business models. Customer support has been great - Benz has been diligent in making sure our set up was optimized as best as possible.

Run The Edge Store
United States
About 4 years using the app
October 1, 2021

this app has been very helpful with growing our business and customer base. Working with Valerie as a CSM has been very easy and she has been super helpful. She is very quick to respond to our emails and came very well prepared to our meetings with industry knowledge and tips on how we can improve our use of this app

United States
8 months using the app
ReferralCandy replied October 1, 2021

Thank you for the kind words! I'll definitely let Valerie know - Derek

March 24, 2022

Im starting with this app, support has been excelente Jelson, thanks again. Once I see the results I will post another review regarding the results.

About 1 month using the app
ReferralCandy replied March 28, 2022

Yaaayy! We're so excited to see how your referral campaign grows. Oh, and thank you for this review! :)

Edited August 20, 2021

Integration with Klaviyo was a little confusing at the start and not well explained, but Derek was very helpful over a call and explained everything much more clearly to us and made sure everything was running smoothly.

9 months using the app
ReferralCandy replied August 18, 2021

Hey there, adding a short note here to let you know we hear you. I agree, the Klaviyo integration can get tricky at times. But that's what our team is here for: help you out and make things easy. We are also revisiting our documentation on Klaviyo to see what can be improved. I will reach out separately to schedule a call.
Hope to hear from you. — Derek.

July 30, 2020

I've certainly had some frustrations with Referral Candy over the years, but I will say I think they are continuing to improve and have great customer service. Tomas helped me figure out a big issue with customizing my referral theme and was a huge help. I like that it's easy to get in touch with someone whenever I have a problem.

Natalie Borton
United States
Almost 5 years using the app
April 19, 2021

Amazing customer service! Derek helped me with the whole process and answered all my questions :) !

Over 1 year using the app
July 1, 2021

Easy to install and had hiccups along the way. JC helped out and everything is good to go. Looking forward in seating results

b.glen Singapore
9 months using the app
ReferralCandy replied July 2, 2021

Thanks for the review! We will work even harder to earn that 5th star. Have a wonderful day! - JC

Edited October 19, 2020

Derek, Ben and Bryan have been amazing at helping me integrate and set up referral candy. I would highly recommend.

Your Food Collective
Almost 3 years using the app
Edited November 30, 2020

Derek, JC & Mardie have been really helpful. Responsible and friendly customer support. Thanks to both of you!

About 2 years using the app