Reviews (2,173)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer support, specifically highlighting team members like Katherine, Irene, and Jessa for their responsiveness and professionalism. It is easy to use and requires minimal maintenance after setup, with a robust onboarding process and quick issue resolution. The app offers extensive customization options, allowing merchants to edit HTML and CSS to tailor the aesthetics of their referral programs. It integrates seamlessly with platforms like Shopify and WooCommerce, making it versatile for merchants using multiple online tools. Merchants value its role in transforming customers into brand advocates and boosting sales through referrals, with a responsive design that functions well across various devices. This app supports the creation and management of effective referral programs, enhancing customer engagement and loyalty.
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Amazing customer support! Dwight was the best - I could count on him to assist me with any questions that I have. Thank you!
Thank you for your kind words. Dwight will be delighted to hear it! - Tom
I had some issues with setup and was able to speak to Cris on Live Chat. She was very helpful and was able to resolve all of my problems very quickly. I recommend the app 100%!
Thank you for the recommendation! We're glad we could help. If you have any concerns, just let us know. - Cris
Great call with Derek from the Referral Candy. He showed us some insightful ways to improve our conversions and customize our app so that it is on-brand. Thanks for your help, Derek!
I had few questions regarding the referral payout and Tippy successfully solved all my queries and have given me the solution and answers to my questions. Great Customer Service so far!
We have been using ReferralCandy for over a year now, however recently changed our checkout flow on Shopify, where we experienced some issues. Katherine, at ReferralCandy, was able to quickly help us resolve the issue, working with her dev team, to resolve the issue and get us back up and running again.
Thank you so much for this wonderful review. Please do not hesitate to reach out to us anytime you need help. :)
- Katherine
Derek was a great help in getting me sorted out on the app and showing me some great tips to jump start things.
Excellent App - good way to get a referral campaign up an running in a short amount of time.
I have a support call scheduled with the team to get further ideas to improve my campaign performance. Really useful and insightful call, that delivered some very valuable tips, that I will be trialling. Both Desmond and Derek were very helpful and knowledgable.
Does the job that we needed it to do. Responsive service as well. We had a couple thousand past customers who we needed to send referral emails to, and it worked out just as expected.
Karen was so helpful, she even called and walked me through the important steps! Awesome customer service.
I am only starting to use this app - initially the email responses to my requests for support with set up were well intentioned and kind, but for some reason they would not agree to chat with me even after asking multiple times. I was considering to not use the app. HOWEVER - then I received another email from the company where I was connected with Mardie who immediately was available to work with me LIVE on google hangouts... or whatever they call it now :) She is incredible. Probably the most helpful, knowledgable and informative online assistance I have ever had for any app (I have tried MANY apps and needed a LOT of support in my day). There are apps out there that will not give you this kind of support without paying large sums up front for a premium plan - Referral Candy gives this to you when in your free trial period to get set up. Mardie was able to efficiently walk me through this step by step and answer every single question- and when she did not have an answer, she found it for me later and emailed me. She is honestly brilliant and this reflects on how good of a company this is if they have people like Mardie available for us and give them space to spend so much time supporting customers. I would not hesitate to send anyone else to try this app - the app may or may not work for you but you will possibly get the best support you have ever received.