Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to create customizable referral campaigns that integrate well with other Shopify apps. It's praised for its autonomous operation and effectiveness in boosting revenue through customer referrals. The customer support team is often commended for their quick and efficient responses. Additional features like attractive email templates and a live chat option for immediate help are also appreciated.

September 2, 2020

The app itself has some points of improvement, but I got excellent help from Referral candy's Tom. He really went all the way to find solutions to our problems and made sure we were happy in the end.

Sannan Ruokakassi
Over 2 years using the app
October 21, 2021

Mardie was great with customer service. Thanks, Mardie. The only flaw I have found is the need to have a developer to change a crucial part of the program.

Ultimate Autographs
United States
Over 2 years using the app
ReferralCandy replied October 25, 2021

Thanks so much for the feedback! If you have any concerns, just let us know. - Mardie

October 18, 2019

Thanks to Karen for helping me navigate the testing and set up process and answering all my many questions. :)

Project EVO
United States
Over 2 years using the app
February 21, 2020

Jon was super helpful and very quick to respond!
ReferralCandy is great for us, only thing missing is the possibility to customize the widget.

ilo ilo
About 2 years using the app
May 31, 2018

The app is pretty good, although can be a bit buggy. The customer service is wonderful, I spoke with Lorraine and she figured out the bugs I was dealing with

United States
About 2 years using the app
December 6, 2019

Great support from Jon. Very helpful and knowledgeable. Great app for building referrals. Easy to set-up and deploy.

Hoping to see enhancements that allow you to exclude or include specific products or collections to avoid exposing merchants to double dipping of discounts (25% promotion turns into a 40%+ promotion).

United States
About 2 years using the app
November 13, 2015

Good app, we don't use it a lot anymore but when we were it was great.

United States
About 2 years using the app
March 19, 2020

The app was easy to set up and Lorraine helped me customize as much as we could customize for the website widget to make it fit with our website. I wish there were a few more customization we could make, but their customer support was very responsive and I was able to get this up and running within an hour.

Fire Cider
United States
About 2 years using the app
October 9, 2020

Great customer service by Jon! He helped me find the code my customer was looking for, so I wouldn't lose the sale. Very much appreciated!

United States
About 2 years using the app
Edited November 30, 2020

Derek, JC & Mardie have been really helpful. Responsible and friendly customer support. Thanks to both of you!

About 2 years using the app