Reviews (2,173)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer support, specifically highlighting team members like Katherine, Irene, and Jessa for their responsiveness and professionalism. It is easy to use and requires minimal maintenance after setup, with a robust onboarding process and quick issue resolution. The app offers extensive customization options, allowing merchants to edit HTML and CSS to tailor the aesthetics of their referral programs. It integrates seamlessly with platforms like Shopify and WooCommerce, making it versatile for merchants using multiple online tools. Merchants value its role in transforming customers into brand advocates and boosting sales through referrals, with a responsive design that functions well across various devices. This app supports the creation and management of effective referral programs, enhancing customer engagement and loyalty.
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We had a few hiccups getting started with our Klaviyo integration but Jon was highly responsive and escalated the issue as appropriate. Looking forward to launching our referral program!
We are also looking forward to see great performance from your referral program. Thanks for this review by the way. :)
- Jon
great app it's helping us a lot! the customer care is great they follow you step by step suggesting the best way to give the best services to the people 5 stars!
We thank you for this awesome review! I'm glad I was able to answer all your concerns and provided suggestions on how you can improve your referral campaign. :)
- Jelson
Customer service team especially by the name of Jon helped me out and really was patient and reached out to me after I was not sure If anyone would even get back to me, but they initiated a response after my last conversation showed I was not getting the help I was looking for. The representative Jon came through and followed up to ensure I was able to get the integration of the Recharge and Referral Kandy API Beta integration Jon was Very helpful, fast and responsive to my questions. I really appreciate when customer success persons like Jon showed up and really help out a customer on their e-commerce business.
I just had a great on-boarding session with Tippy! He not only walked me through the app, but provided a lot of insight into referral marketing for online retailers. I feel comfortable contacting him going forward with any questions that I may have. YAY! Thank you!
I had a little misunderstanding with Referral Candy but got it cleared up with some great customer service by Lorraine. She's got the right stuff, please promote her and give her a fat bonus.
The app is really great. It works great and has helped me increase my sales. I had some initial difficulties in connecting to the site, but the assistance immediately helped me to solve the problem and for this I thank the assistant Dwight who helped me.
Tippy was really awesome. He helped me locate how to create my own custom heading for our referral program! Great Customer Service!
Works great, we get so many referral sales from it and it's all automated so we don't have to do much at all! Super happy and they have good support!
I think it's the best product for doing a subscription referral program on ReCharge. Exactly what I was looking for. The support team is super helpful and responsive. Definitely would recommend it.
We're glad to have provided you the best services and customer service. Pleasure is ours. Thanks again for this amazing review. :)
- Jelson
We are in the setup process now, but Derek from Customer Success has been a huge help in customizing our assets and creating a better brand experience. Although we haven't implemented the program yet, so far, so good with the support from ReferralCandy