Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to create customizable referral campaigns that integrate seamlessly with other Shopify apps. Many commend its sleek email templates, intuitive settings, and excellent customer support. Some have reported an increase in revenue and return on ad spend after using it. However, there are suggestions for improvements in the user interface and requests for more language options.

October 26, 2020

I signed up for this app to set up an affiliate link. The user interface is fairly intuitive, but it did require me to reach out to support to clarify how the link works and to whom it is sent out. It defaulted to be sent out automatically to anyone who make a purchase on our site, which I thought was odd. However, their customer service was excellent. The gal who helped me, Benz, was super thorough and patient and explained everything very clearly and even followed up with a very detailed email.

Wildmade Snacks
United States
Over 1 year using the app
September 1, 2020

The application is great. Easy to move and serves well what is proposed. Support is very efficient. Jon served us very well and took all our doubts.

Almost 2 years using the app
Edited February 25, 2021

I would love to be able to create my own referral code to use with influencers, but JC helped me understand how to make my idea work for now! I have enjoyed this app, and so have the customers! Response time was quick!

Teacher Happies
United States
10 months using the app
September 18, 2020

I'm giving this app a second try since I think I've deleted it a bit too fast...
Hopefully it will work better for us this time. Customer support is amazing, very kind and helpful! Thanks a lot.

Who We Are
Over 1 year using the app
February 24, 2020

Customer support is amazing. While the app doesn't intuitively do what I want it to do, Derek was awesome at helping me find a solution that works well. I really appreciated his help!

Perky Perky
United States
About 3 years using the app
July 22, 2020

Had a couple hiccups getting started with the app and had to reach out to support. Fortunately, the support team was wonderful and extremely helpful. Big shout out to Derek Benito on the support team, who not only helped resolve my issues but was even willing to meet live to understand and ensure resolution.

Thank you Derek!

United States
Almost 2 years using the app
August 20, 2020

I'm still working to optimize the program with our users but the Referral Candy team has been very helpful. Karen did a great job of giving us some pointers along the way. Thanks

KOR Fitness
United States
Over 1 year using the app
October 26, 2020

Technical issues with referral tracking but great Service from Tom, he helped us to resolve the issue.

Over 1 year using the app
Edited December 14, 2018

Though some of the features could be a little more fleshed out (HTML editor on the emails is very basic), this is a solid referral program with excellent support. My account manager Derek is knowledgable and always on chat to quickly answer questions and is also available by phone whenever I need it. Definitely recommend this plugin for a no-nonsense referral service.

Bear Mattress
United States
Almost 7 years using the app
November 3, 2020

Tom was amazing in helping to troubleshoot my problems and I really appreciate his detailed explanations and initiative.

Pigeon Singapore
About 1 year using the app