Overall rating
4.9
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, seamless integration with platforms, and its ability to enhance referral programs and sales. They value the automation features, customization options, and multi-campaign handling. The customer support team is praised for their responsiveness and proactive approach, with the live chat feature noted for quick and effective problem-solving. Some merchants report significant revenue increases due to the app, and the multi-language support is also appreciated.

November 14, 2023

A big thank you to Ines, who answered all my questions quickly and clearly! Now all I have to do is launch my campaign!

Odin's Hall
United States
4 months using the app
ReferralCandy replied November 16, 2023

You are very welcome, and thanks again for this feedback. We're hoping for the best on your referral campaign.
- Ines

April 16, 2024

Great app and great support Katherine is a rock star :)

Revival
United Kingdom
About 1 hour using the app
ReferralCandy replied April 19, 2024

Thank you so much! You've been awesome as well. :)
- Katherine

November 13, 2023

IRENE WAS GREAT - we are going to hit SEND tomorrow so hoping for good results :)

Poppy's Picnic
United Kingdom
3 months using the app
ReferralCandy replied November 15, 2023

Thank you so much for this awesome feedback, and we look forward to seeing great results on your referral program! :)
- Irene

December 6, 2023

Riz was great at helping me solve my issue right away (within 2 minutes). Chris was great too and I feel like I have a great tech team behind me as I'm creating my referral program from scratch. Thanks so much!

And Life Loved Her Back
United States
1 day using the app
ReferralCandy replied December 8, 2023

Providing quality customer service is our top priority! We thank you for this awesome feedback! :)
- Riz and Cris

October 23, 2023

Thanks for all the help JC! JC was super helpful in resolving a problem we had and review our settings to make sure things were setup ok. Great service!

Brain and Brawn Sydney
Australia
4 months using the app
ReferralCandy replied October 27, 2023

We really apprecite this feedback from you. Thank you so much and please reach out anytime you need assistance. :)
- JC

November 14, 2023

I'm behind the curve when it comes to technology but their chat staff helps me get answers quickly and guides me through questions. Katherine is solid as she helped me figure out my issues in minutes....painless.

Quick Weight Loss Centers
United States
11 days using the app
ReferralCandy replied November 16, 2023

We are always here to guide you all the way! ;p
Thank you so much for this review.
- Katherine

July 26, 2023

I saw a lot of articles on ecommerce blogs recommending Referral Candy and decided to give it a try. So far I like how easy it is to create a referral campaign: I chose my referral rewards, added some images to the email and pages, customized some text, activated the post purchase widget and launched it. The only thing I'd add to this is that I wish they had even more multi-language support, it would be better if they could add it.

I like the fact that it's now working pretty much by itself and my customers are being invited to join the program through email and popup. It's nice that it also integrates with other apps I already have installed on my store. I'm also thinking about maybe selling some of my products on subscriptions in the future so it's good to know that it integrates with many of the subscription apps on Shopify, as I haven't decided which one I'm going to be using yet.

The customer support team was also super helpful as I had a couple of questions while I was setting up the account, and they got back to me super quickly and was able to solve my doubts.

Kompass
United States
8 months using the app
ReferralCandy replied August 9, 2023

Thank you for choosing to be with ReferralCandy! We really apprecitae it. :)

January 23, 2024

アプリケーションの内容にはとても満足しています。
紹介制度を手間を掛けずに実装できます。
完全に日本語化しきれないところがありますが、概ね満足です。
また、サポートの対応にもとも満足しています。
英語でのサポートなので、Goolgle先生を駆使してのやり取りですが、こちらのペースに合わせて的確な回答、解決策をしてくれました。Crisありがとう。

TENSAYオンラインショップ
Japan
Over 1 year using the app
ReferralCandy replied January 25, 2024

どうもありがとうございます! フィードバックをお待ちしております。
- Cris

August 7, 2023

Cris was amazing helping me figure out Referral Candy for the first time! Really impressed with the customer service. The UI will take some getting used to, it could be more straight forward but what it lacks there is made up for by the customer service staff (especially Cris). Thanks so much! Looking forward to getting my program set up.

Honu Play
New Zealand
8 months using the app
ReferralCandy replied August 9, 2023

Thanks for this review again. We are also looking forward to seeing great results on your referral campaign.
- Cris

October 30, 2023

When I had issue figuring out how to send the link to past customers Katherine helped out by providing the necessary articles. Then she gave helpful feedback on my campaign and how to make it better. Going above and beyond the help you ask for makes this a great company to partner with... and the app is pretty good too.

paua Solutions
Germany
4 days using the app
ReferralCandy replied November 1, 2023

This is such an amazing feedback for me and our app. Thank you so much! I really appreciate it.
- Katherine