Reviews (2,173)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer support, specifically highlighting team members like Katherine, Irene, and Jessa for their responsiveness and professionalism. It is easy to use and requires minimal maintenance after setup, with a robust onboarding process and quick issue resolution. The app offers extensive customization options, allowing merchants to edit HTML and CSS to tailor the aesthetics of their referral programs. It integrates seamlessly with platforms like Shopify and WooCommerce, making it versatile for merchants using multiple online tools. Merchants value its role in transforming customers into brand advocates and boosting sales through referrals, with a responsive design that functions well across various devices. This app supports the creation and management of effective referral programs, enhancing customer engagement and loyalty.
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I've found the app to be intuitive and easy to set up. I was able to email all past customers to invite them to our new referral program. Derek Benito was very helpful in reviewing our set up and suggesting optimizations.
Jon Dolor was such an amazing help today!! He was very quick to respond and very helpful!
Thank you for your assistance!!!
You are very welcome and thank you very much as well for the positive feedback! - Jon
I like that I was assigned a dedicated customer service rep, Jelson, who has very courteously answered my many questions and helped with any issues I've encountered. Customer service is excellent! Just one cautionary note - there is currently no notification of failed (unclaimed) reward payments, but hopefully they will add this feature soon.
I appreciate your feedback! Send us a message anytime you need help! - Jelson
Amazing app, easy to set up but I asked a little help and Karen from the support help me to be ready to launch my referral campaign from zero to launch. Thank you very much Karen!
So far our experience has been great. After a Skpye all with Ferry I now know how the Referral Candy system works and am really excited to see how it will increase sales in my store!! Watch this space for more positive info. Thanks Ferry for all your input, laughter and patience. It's friendliness like this that really motivates one to use the product to its maximum capacity.
Incredibly helpful and FAST customer service, Ines was very patient and kind and helped me with an resolved several requests - would highly recommend this app!
Thank you for recommending the app and for a great review! Let us know any time you need assistance! - Ines
Derek from Referral Candy went above and beyond to help me resolve a few problems I was having when customizing my referral program. He was so patient and really explained all of my questions in simple detail so that I could understand what was going on. I can't recommend them enough!
Great app and support from the team. It's been a tremendous help to our referral program and we see some amazing results in generating new customers. A must have for all eComm brands.
Derek was so helpful in getting us started! We look forward to getting this set up with our Klaviyo integration. Great, flexible and customizable app!
Fantastic Customer Service I was assisted by Katherine. She was very helpful and knowledgeable and was able to help me with the issue I was experiencing.
It was my pleasure assisting you! I appreciate the review. Just let us know if you need any assistance! - Katherine