Referral Candy & Affiliate

Referral Candy & Affiliate

Reviews (2,144)

Overall rating
4.9
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to boost sales and enhance customer engagement through customizable, automated referral programs. It integrates smoothly with platforms like Shopify and Klaviyo, offering features like customizable HTML/CSS, professional templates, and flexible rewards. The support team is noted for their quick and effective assistance, enhancing the user experience and contributing to business growth.

February 13, 2020

Been trying it for the first time. There are some limitations to be improved, but overall, it does the job. Their support, however, blows my mind. Jon from ReferralCandy has been amazing!

Cheerble Online Store
Hong Kong SAR
Over 1 year using the app
November 22, 2019

very easy to install and great support from the team! The app works as expected and results are coming! Good job team

hannahartwear
Australia
Over 1 year using the app
February 26, 2020

The customer service, Tom was very helpful. He explained things well and were very willing to help!

Mamaway Malaysia
Malaysia
Over 1 year using the app
Edited October 28, 2021

It is a good app, with good support. However, if you are a smaller store like mine is, then I would first recommend to get other marketing channels up and running, like SEO and ads, etc... Referrals are probably among last to sort out, because they are based on your existing traffic numbers and it has a monthly subscription so there is that to account for.

Out Of Marbles
Slovenia
Over 1 year using the app
ReferralCandy replied October 28, 2021

Hey there, I can see how the returns don't seem to justify the cost. I do think there is room to optimize the campaign with some expert help from our team of Success Managers.

If you don't mind giving us another shot, I'm happy to extend the free trial to 3 months to see how we can make this better the second time around. We'll be reaching out to you separately to schedule a call. Hope to hear from you. - Nickey

March 23, 2023

Easy to install and use without any development/integration work. Referral Candy does everything it says on the tin. The support was quick to respond and willing to assist where necessary.

I can highly recommend as referral provider with low to no barriers to entry and use.

WIT Fitness
United Kingdom
Over 1 year using the app
ReferralCandy replied March 23, 2023

Thanks for the review! Hit us up whenever you have questions! - Jelson

April 19, 2021

Amazing customer service! Derek helped me with the whole process and answered all my questions :) !

AP-UNIFORMS
Canada
Over 1 year using the app
October 26, 2020

Technical issues with referral tracking but great Service from Tom, he helped us to resolve the issue.

Every
Germany
Over 1 year using the app
August 18, 2020

Jon was able to help we start and stop my campaign easily. The customization is a little hard to navigate but overall it gets the job done.

Flock Foods
United States
Over 1 year using the app
May 10, 2023

Has lots of great tools. Recent update allowing it to work with Subscriptions was really key for us, so I'm glad they've added it.
Email templates are slick and look nice.
And Innah in customer service was very patient and thorough in helping us work through the integration.

XTow
United States
About 1 year using the app
ReferralCandy replied May 17, 2023

I'm glad that our new features suit your business needs. Thank you for this awesome review. :)
- Innah

November 3, 2020

Tom was amazing in helping to troubleshoot my problems and I really appreciate his detailed explanations and initiative.

Pigeon Singapore
Singapore
About 1 year using the app