Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease in setting up and customizing referral campaigns. It integrates seamlessly with other Shopify apps, notably the ReCharge platform, and operates autonomously to invite customers to join referral programs. Merchants report increased revenue and expanded audience reach. The app's professional email templates and multi-language support are also praised, though some merchants desire more language options. The customer support team is frequently commended for their quick and effective problem-solving.

March 3, 2021

While there are some issues (the discount code sent to the recipient is not unique and can be copied and leaked), this app does what it needs to do. A big thanks to Mardie for taking the time to teach me how to use it! If you're looking for help, talk to Mardie, who is the bomb.com!

United States
9 months using the app
August 5, 2020

Easy to use, the support is really kind and helpful. The only negative I found for now is that the support help is a little bit slow (but maybe it depends on the problem).

Over 1 year using the app
May 18, 2021

Great service - Jon Dolor from Referral Candy was very helpful and informative regarding other ways in which we can improve our results. Thank you

Koy Clothing
United Kingdom
5 months using the app
ReferralCandy replied May 20, 2021

Thanks for the review, happy that I was able to help. We'll work even harder to earn that 5th star. -- Jon D.

November 29, 2018

The livechat support is great - Karen was quick and efficient in helping me with my query and getting our referral scheme up to scratch. Referral Candy is great value for money when compared to other referral platforms out there.

Tweak Slumber
United Kingdom
Over 5 years using the app
April 22, 2022

I just tried the app and have no idea how well it performs but the support guy, JC was a pro and was accessible immediately.

United States
6 days using the app
ReferralCandy replied June 1, 2022

Thank you so much for your review! We take pride in our customer service, if there’s anything else we can do, please let us know. - JC

July 29, 2019

We did not rate the app 5/5 as we are still on a Free trial version, but so far we are pretty happy with it! Also, we could easily put 5/5 to customer service as it was perfect! Tomas K. was very reactive and helpful! Great experience! Will recommend!

Over 3 years using the app
March 19, 2020

The app was easy to set up and Lorraine helped me customize as much as we could customize for the website widget to make it fit with our website. I wish there were a few more customization we could make, but their customer support was very responsive and I was able to get this up and running within an hour.

Fire Cider
United States
About 2 years using the app
June 23, 2020

Enjoying this app so far and appreciate the support in getting this set up thanks to Jon. Would love to see supported customisation for emails and widgets in a drag and drop style editor. Am yet to see converted referrals to ensure it all works with our many apps, but happy to be set up and running with it.

Good Harvest Organic Farm
Over 1 year using the app
February 21, 2020

Jon was super helpful and very quick to respond!
ReferralCandy is great for us, only thing missing is the possibility to customize the widget.

ilo ilo
About 2 years using the app
August 18, 2020

Jon was able to help we start and stop my campaign easily. The customization is a little hard to navigate but overall it gets the job done.

Flock Foods
United States
Over 1 year using the app