Reviews (2,160)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting marketing strategies with its effective referral programs. It's user-friendly, integrates well with other apps, and allows customization of emails and pages using HTML and CSS. Key features include Klaviyo integration and multi-lingual support, enhancing its versatility. The support team, notably Katherine, Innah, and Jessa, is often praised for their quick and exceptional assistance. The app is recognized for its reliable performance and low maintenance, making it a valuable marketing tool.
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Overall the product is easy to use but very poor in execution. You have to create what seems like a million discount codes which clutter your shopify discounts area. You have a seperate tool to upload your look and feel which is archaic and not very intuitive. No gamification and little customisation on what is offered. Overall the product is very poor especially given the other products on the market.
We appreciate the feedback. Seriously.
I noticed you guys signed up again right after the first account was cancelled. We are very eager to make your ReferralCandy experience better the second time around.
In the meantime, let me go over some of the concerns raised in the review and see if that can help get things sorted:
"easy to use but poor in execution"
We work hard to simplify the process for most merchants regardless of size, but we understand how execution wise that it sometimes may not be the most optimized experience for the more larger sized merchants.
"millions of discount codes"
We have had this raised in the past, and we're looking at long term fixes with our product team. In the meantime, we do append prefixes to all our discount codes to allow you to easily filter out/in any ReferralCandy generated codes.
"Separate tool to update look and feel, feels archaic"
I'm with you on this. We have heard this before from other clients and we have been diligently getting our product folks to pay attention to this feedback
"No gamification"
We currently don’t offer a loyalty-type of program as we’re focused on referrals and have been for the past 10 years. Referrals differ from a loyalty program as referrals focus on getting your store new customers - less hoop jumping for your customers, just straight up rewards to successful referrals
I look forward to hearing back from you. My team and I will be ready to assist.
- Jaime R
Customer service is outstanding and I received kind support. Will use the plan then.
Glad to know you will continue with our referral campaign. Thank you so much and reach out anytime. :)
- Cris
great service, instant help. Very thankful for the support of this app.
Thanks again for this review. You are amazing too! :)
- Lorraine
I recently added the app to my shopify store. I'm a bit technically challenged and the team really helped me. I have used the chat box several times setting up and they are super quick to respond and help me.
Katherine in particular was fantastic and even did a backend check to offer some tips to help me improve my set up.
I will be back for help with the Klaviyo integration and cannot wait to see the impact of this fantastic app.
We are also excited to see how our referral program will help boost your sales! And again, thank you so much for writing this awesome review. Talk soon. :)
- Katherine
They have such a great support team! Irene was quick to solve my problem, in a very friendly but a professional manner! I would happily deal with her again :)
I also look forward to hearing from you soon and help you with anything about your referral program! Thank you again for this review.
- Irene
Lorraine replied promptly and attentively. She has a deep understanding of the system and is very friendly. She resolved all my doubts, and I am very grateful for her assistance.
Thank you so much for this review! You were also svery easy to work with and I enjoyed assisting you. :)
- Lorraine
Would definitely recommend Referral Candy so far. Set-up was very easy and upon having my first question, I simply used the chat support and got my question answered immediately. Innah with the support team was very helpful!
You can get back to us anytime you need assistance. Thank you! :)
- Innah
Cris was a brilliant help. First class customer service and she went above and beyond to help me set up my referral program. Thanks Cris, im excited to see the impact referral candy will have on my business
You are very much welcome, and we are also excited to see the success of your referral program.
- Cris
GRAZ'N is new to the app to see if it will add value or not. During the initial startup phase, Katherine was able to answer our questions and give further support on better design and making sure it was correctly set up.
We're hoping to see great results from your campaign very soon. Thanks also for providing a great feedback about our support and services.
- Katherine
Jon was super helpful with the setup of our referral campaign. He had great patience and answered all our questions.
Thanks as well for your patience and it was a pleasure helping you out.
- Jon