Referral Candy & Affiliate

Referral Candy & Affiliate

Reviews (2,185)

Overall rating
4.9
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly design and seamless integration with other platforms, enhancing marketing strategies through effective referral programs. They praise its responsive customer support and customization options, including HTML and CSS editing. The app supports multiple languages and is credited with boosting business growth and sales through efficient campaign management.

December 29, 2023

Overall the product is easy to use but very poor in execution. You have to create what seems like a million discount codes which clutter your shopify discounts area. You have a seperate tool to upload your look and feel which is archaic and not very intuitive. No gamification and little customisation on what is offered. Overall the product is very poor especially given the other products on the market.

PÄRLAToothpasteTabs
United Kingdom
3 months using the app
ReferralCandy replied January 3, 2024

We appreciate the feedback. Seriously.

I noticed you guys signed up again right after the first account was cancelled. We are very eager to make your ReferralCandy experience better the second time around.

In the meantime, let me go over some of the concerns raised in the review and see if that can help get things sorted:

"easy to use but poor in execution"
We work hard to simplify the process for most merchants regardless of size, but we understand how execution wise that it sometimes may not be the most optimized experience for the more larger sized merchants.

"millions of discount codes"
We have had this raised in the past, and we're looking at long term fixes with our product team. In the meantime, we do append prefixes to all our discount codes to allow you to easily filter out/in any ReferralCandy generated codes.

"Separate tool to update look and feel, feels archaic"
I'm with you on this. We have heard this before from other clients and we have been diligently getting our product folks to pay attention to this feedback

"No gamification"
We currently don’t offer a loyalty-type of program as we’re focused on referrals and have been for the past 10 years. Referrals differ from a loyalty program as referrals focus on getting your store new customers - less hoop jumping for your customers, just straight up rewards to successful referrals

I look forward to hearing back from you. My team and I will be ready to assist.

- Jaime R

March 11, 2024

Many questions are answered and JC answers most questions. We are thankful for all your help. But some are still under investigation with uncertain results. Hope the app can be better and better for use in the future.

Moonkie
Hong Kong SAR
24 days using the app
ReferralCandy replied March 13, 2024

Thank you so much as well for your patience on the concerns we have fixed together. :)
- JC

May 10, 2024

Got great support from Irene who made sure my errand was solved quickly and efficiently. 10/10 would recommend.

Kavall SE
Sweden
18 days using the app
ReferralCandy replied May 13, 2024

That's what we do best! :)
Thanks for taking the time to write a review and reach out anytime you need help.
- Irene

February 22, 2024

JC has made my initial few days on this app very smooth sailing. He is very helpful and always attends to my queries with adequate care.

byMolly
Australia
5 months using the app
ReferralCandy replied February 27, 2024

I appreciate your kind words, and thanks as well for your time today. Do let us know anytime you need help. :)
- JC

January 24, 2024

Referral Candy has been working out well so far, and Ines was very helpful with guiding me to set up referral candy. Definitely recommend!

Bondi Coffee
United Kingdom
2 months using the app
ReferralCandy replied January 29, 2024

Great to know that your store benefits from our services! Thanks again for this review and please do not hesitate to reach out anytime you need help.
- Ines

March 6, 2024

"Ultimate Deal Mattress Hub had an outstanding experience with the ReferralCandy app for our Shopify store, all thanks to Katherine's exceptional support. Her patience, knowledge, and swift assistance made the setup process a breeze and significantly enhanced our marketing strategy. Highly recommend for anyone looking to boost their store's referral program. Katherine's customer service is truly a game-changer!"

ULTIMATE DEAL MATTRESS HUB
United States
About 1 month using the app
ReferralCandy replied March 8, 2024

Wow! This is such a great review. Thank you sooo much, I really do appreciate this. :)
- Katherine

January 28, 2024

Customer service is outstanding and I received kind support. Will use the plan then.

Diane von Furstenberg HongKong
Hong Kong SAR
3 months using the app
ReferralCandy replied February 6, 2024

Glad to know you will continue with our referral campaign. Thank you so much and reach out anytime. :)
- Cris

April 3, 2024

Great app, nothing exists like it. Katherine was very helpful in sorting out the issues we came across. Thank you

Naturally Collagen UK
United Kingdom
3 months using the app
ReferralCandy replied April 12, 2024

It's what we do best! :) Again, thanks for this great feedback.
- Katherine

February 12, 2024

Cris communicated well and answered my questions promptly. I appreciated that she checked in on me as I followed her steps. Learning a new skill was totally doable with her help!

Total Biome
United States
8 months using the app
ReferralCandy replied February 15, 2024

Thank you for this. I really appreciate it! Glad to know I was able to answer all your concerns. :)
- Cris

March 21, 2024

I used a lot of referrl plugins, and the others didn't meet my needs, although I encountered some difficulties in the middle, but with the help of Irene, I managed to solve them

Beatbot
United States
2 months using the app
ReferralCandy replied March 22, 2024

We're so glad to know that our app fits your needs the most. Thanks again for writing this review, I really appreciate it.
- Irene