Reviews (2,173)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer support, specifically highlighting team members like Katherine, Irene, and Jessa for their responsiveness and professionalism. It is easy to use and requires minimal maintenance after setup, with a robust onboarding process and quick issue resolution. The app offers extensive customization options, allowing merchants to edit HTML and CSS to tailor the aesthetics of their referral programs. It integrates seamlessly with platforms like Shopify and WooCommerce, making it versatile for merchants using multiple online tools. Merchants value its role in transforming customers into brand advocates and boosting sales through referrals, with a responsive design that functions well across various devices. This app supports the creation and management of effective referral programs, enhancing customer engagement and loyalty.

October 21, 2019

This app helped me implement a customer referral program in no time. It's early days yet but it's a huge time saver for what could have been a time-consuming development and monitoring exercise. Special call out to Tomas from Customer Support has been really helpful and patient. resolving my queries through to resolution.

Tiffinly
Australia
About 1 year using the app
December 13, 2018

Referral candy worked very well and the customer service team was a huge help. Tomas went above and beyond working with me over an hour to setup my account and make sure that everything was in order for my store.

SimbaStocks
United States
About 1 year using the app
April 18, 2021

I asked a couple questions about rewards and social sharing and Dwight was quick to answer them. Thanks so much.

イノセント まんま、飲むフルーツ オンラインショップ
Japan
About 1 year using the app
January 20, 2021

A good straightforward solution. One of the few that allows "custom" rewards. Configuration is clear. I needed some specific support for my requirements and Derek was really fast and helpful. He was able to signpost me to areas of the admin interface, where you get a little more functionality to edit the templates. Hugely helpful.

Moasure (United Kingdom)
United Kingdom
12 months using the app
September 13, 2019

Lorraine was very helpful! I'm just starting out and see that this app will likely be very useful. Thanks!

Tenikle
United States
12 months using the app
July 18, 2022

App works perfectly, everything can be personalized and customer service is worth 5 star plus! ⭐️⭐️⭐️⭐️⭐️

BACKLAxx® Shop
Germany
12 months using the app
ReferralCandy replied July 27, 2022

Whoa! Thanks for this review. I really appreciate this.
- Jessa

November 26, 2016

I got this set up right before a week long Black Friday sale for my site. It has done wonders for my launch and I have seen a significant boost in sales from the referrals. Love it so far.

T Rex Sound
United States
12 months using the app
Edited April 22, 2020

Karen in customer service rocked it helping out with questions. New tot the app and looks like it will be a keeper.

MessyMutts
Canada
12 months using the app
October 1, 2018

Tippy was very helpful and thorough in explaining the features and answering questions regarding campaign set up.

Pink Chicken
United States
12 months using the app
September 20, 2021

good app and great customer service by katherine. good tips provided as well on how to improve the setup

Roots & Hoots
United Kingdom
12 months using the app
ReferralCandy replied September 21, 2021

We're glad Katherine was able to help! - Derek