Reviews (2,173)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for its exceptional customer support, specifically highlighting team members like Katherine, Irene, and Jessa for their responsiveness and professionalism. It is easy to use and requires minimal maintenance after setup, with a robust onboarding process and quick issue resolution. The app offers extensive customization options, allowing merchants to edit HTML and CSS to tailor the aesthetics of their referral programs. It integrates seamlessly with platforms like Shopify and WooCommerce, making it versatile for merchants using multiple online tools. Merchants value its role in transforming customers into brand advocates and boosting sales through referrals, with a responsive design that functions well across various devices. This app supports the creation and management of effective referral programs, enhancing customer engagement and loyalty.
Refine
-
By rating
Dwight Salagsag - Super awesome, patient and very helpful. Was able to answer all of my questions and everything else i need to setup my store to integrate the referral candy app. I really appreciate it! Thank you awesome team!
Extremely responsive support - Tippy jumped on a call with me immediately and help me get set up. Very happy so far, hoping to see some great results from this program!
Had an issue with billing and Jon responded immediately to my email and made it very simple for us to fix. Thanks!
Innah was super helpful when I reached out for set up questions. We're excited to start using ReferralCandy and are pleased with what we've seen so far!
We are so excited as well to see how your referral campaign will perform. Thank you for this review also. :)
- Innah
I was somewhat confused with how the payout system worked. I was thinking of canceling until Tippy walked me through everything. I was pleasantly surprised with not only his knowledge but also how much he cared about making everything work correctly for me. 10 out of 10 for Tippy's service. In closing, I would very much like to see custom discount codes integrating with referral links. This is a MUST for sharing on Snapchat, YouTube and Instagram. Links are fine for facebook and Twitter but almost useless for the above mentioned networks. Please implement immediately
Setup was quick, but there was some customization we couldn't figure out how to do. We reached out to the Support team one a couple of occasions and had the pleasure of working with both Erbin & Jon. They were able to quickly understand my requests and were able to customize ReferralCandy even more than the admin lets us, tailoring our referral program to be EXACTLY what we needed. We owe a big THANK YOU to both of them!
Thank you for the kind words. Your review means a lot to us and lets us know we’re on the right track! - ReferralCandy Team
Very satisfied with this platform so far. Easy to set up, and easy to use. No coding experience necessary. Customer support has been excellent - quick response time, helpful answers. Highly recommend!
I received excellent support and options to get done what I think it will take to really grow my business and get word of mouth advertising really going!
We love ReferralCandy and it's been a huge asset to our business. I initially had a poor customer experience with a rep on their team, but their Head of Customer Support (Jaime) followed up with me personally and helped fix the issue. Big thanks for that and we'll continue to be a client because of this. UPDATE: Had a small issue that was fixed immediately by Jon from the support team. ReferralCandy continues to earn our business day-in, day-out.
Really great customer service team. I dealt with Jon, who was incredibly useful and knowledgeable. App itself integrates well, and has all the features you would want out of a referral scheme. A touch on the pricey side, but happy to pay the price for good quality.
We're glad to help! Reach out any time! - Jon
While I think it's got a while to go to be a super intuitive software, I don't think there's a better one out there. I wouldn't take my chances with others especially with Derek as the best customer service support staff member. Helped me through a precarious situation and I am so relieved! Definitely worth downloading, but make sure what you're offering to customers and how!