Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to create customizable referral campaigns that integrate well with other Shopify apps. It's praised for its autonomous operation and effectiveness in boosting revenue through customer referrals. The customer support team is often commended for their quick and efficient responses. Additional features like attractive email templates and a live chat option for immediate help are also appreciated.

October 26, 2020

Technical issues with referral tracking but great Service from Tom, he helped us to resolve the issue.

Over 1 year using the app
January 11, 2017

Karen has been an awesome rep. She is very responsive and helpful. My only complaint with RC is that the only payment option is paypal. That is very limiting for a lot of customers. Please add more payment options!

United States
Over 1 year using the app
August 18, 2020

Jon was able to help we start and stop my campaign easily. The customization is a little hard to navigate but overall it gets the job done.

Flock Foods
United States
Over 1 year using the app
Edited August 31, 2018

Nice app, nice people behind the service. Tippy is helping me setup my program

About 1 year using the app
November 3, 2020

Tom was amazing in helping to troubleshoot my problems and I really appreciate his detailed explanations and initiative.

Pigeon Singapore
About 1 year using the app
June 8, 2018

Easy to use from a customer, advocate standpoint.

About 1 year using the app
April 23, 2020

I have JUST installed the app, so I have yet to see results. So, I cannot offer a review on the app, however I would like to offer a review on Jon, who was the representative who assisted me. Jon was very friendly and accommodating, and answered my questions directly and clearly. As a matter of fact, I realized I had another question after we hung up, and I am hoping I can reach Jon again directly, since he was so helpful the first time. Thank you again and I look forward to watching my business grow using Referral Candy. Thanks again, Margi Mason, Mrs. Mason's Co.

Mrs. Mason's Co.
United States
About 1 year using the app
January 2, 2019

I really enjoy the potential that comes with this app. Email referrals can really help and is one of the more affordable ones of all the apps. Customer service is responsive and great, but there is some work to be done on your end. Naturally, setting up the brand, proper marketing for awareness is important. I wish it can be integrated easier into shopify if you are using the points method without having to enter referralcandy page specifically, but it gets the job done.

United States
About 1 year using the app
Edited June 22, 2018

Lorraine was very quick to respond and tentative. She reached out to the ReferralCandy engineers and found a solution quickly. Great customer support!

The stand alone app itself (not the Shopify app, but actual app) is always improving but has room for growth (hints 4 stars)

Organic Beard Supply
United States
About 1 year using the app
May 28, 2019

Derek answered all of our questions and helped us set up the app. The dashboard is also intuitive and easy to navigate.

Hazel Village
United States
About 1 year using the app