Reviews (2,173)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer support, specifically highlighting team members like Katherine, Irene, and Jessa for their responsiveness and professionalism. It is easy to use and requires minimal maintenance after setup, with a robust onboarding process and quick issue resolution. The app offers extensive customization options, allowing merchants to edit HTML and CSS to tailor the aesthetics of their referral programs. It integrates seamlessly with platforms like Shopify and WooCommerce, making it versatile for merchants using multiple online tools. Merchants value its role in transforming customers into brand advocates and boosting sales through referrals, with a responsive design that functions well across various devices. This app supports the creation and management of effective referral programs, enhancing customer engagement and loyalty.
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Really good customer service with a timely response. We personally had a great experience with Benz on the team!
Even though the app isn't as intuitive as I hoped for, their customer support is on point, well educated, friendly and skilled to help and lead you through the process.
Had a really good experience with Tom Koetz this week! he was very quick to respond with a solution for my request. great customer service!
Support staff is very responsive and helpful! Mardie made my transition from being on woocommerce referral candy to switching to shopify seamless and easy!
Thank you for your review! I appreciate it. Happy to have been there for you during your account migration! - Mardie
the staff was helpful and patience to deal with my issues over the chatbox, with very clear image explaination!
I'm glad to have helped you out with your concerns. Pleasure is mine! :)
-Jc
Great customer service - Ferry has been great! A**
I just started using this program, and being a not-so-technically skilled small business owner, this was scary. Naturally, I goofed up and didn't read something so when the referral program didn't work as I thought, I panicked. I contacted the tech support, got immediate emails, and the person assigned to me went directly to the engineers, looking for what went wrong, only to find that i skipped a step in the process. He was so kind about it and sent me an article walking through EVERY STEP of the piece I was missing. Never once did he blame me or show aggravation for having to search for something R.C. didn't do. Nope. He just rushed to help me fix it. I love this! Thank you, Bryan!!
Great support. Tippy helped me set up and customize the app. Thank you! Now we are curious about the results.
Dwight provided excellent customer support! Super responsive and helpful — answered all of my questions and even extended our free trial another month so we can test things out more.
Thanks so much! Glad I could help. — Dwight
This is my first day using Referral Candy wouldn't have been possible without Dwight the customer service rep. He probably is annoyed with how many questions I asked but always had an answer.
Thank you for five stars! More questions, the better! If you have questions, just let us know - Dwight