Refik AI Shopping Assistant

Refik AI Shopping Assistant

Pricing
From $39/month. Usage charges apply. Free trial available.
Rating
0.0 (0 Reviews)
Developer
Pirahas Labs

Featured images gallery

Refik logo next to its storefront chat with product suggestions
  • Refik answers a hair care question with three product cards
  • Signed-in shopper gets order tracking and sends a return request
  • Refik hands the chat over and the store team replies in it
  • Refik logo next to its storefront chat with product suggestions
  • Refik answers a hair care question with three product cards
  • Signed-in shopper gets order tracking and sends a return request
  • Refik hands the chat over and the store team replies in it
  • Team inbox with a handed-off conversation open and a reply box
  • Setup step where the merchant confirms return and shipping rules
  • Overview page with plan usage, daily conversations and handoffs

Shoppers get answers from your own catalog and policies. Clear answers help more visitors buy.

Refik is more than an AI: it knows your store, you, your rules, your products and your shoppers. It answers questions about products, shipping and returns from your catalog and the policies you confirm during setup, and shows product cards with prices read from your store. Shoppers can check an order and request a return once their identity is verified. When Refik should not answer, it hands the chat to your team's inbox. Shoppers can chat in English, Turkish or Spanish.

Refik is more than an AI: it knows your store, you, your rules, your products and your shoppers. It answers questions about products, shipping and returns from your catalog and the policies you confirm during setup, and shows product cards with prices read from your store. Shoppers can check an order and request a return once their identity is verified. When Refik should not answer, it hands the chat to your team's inbox. Shoppers can chat in English, Turkish or Spanish. more
  • Storefront chat that answers product, shipping and return questions
  • Product Q&A, recommendations, question bar and search help on your pages
  • Order status and return requests for verified shoppers
  • Hand a chat to your team and reply to shoppers from the in-app inbox
  • See what shoppers ask for, compare and cannot find in your catalog

Languages

English and Turkish

Works with

  • Klaviyo

Categories

Real-time messaging

Automated responses

Customization

Customization

Offers and recommendations

Estimate your monthly charges

Rounded up to the nearest dollar

Extra conversations

Per month 0

Pricing

Choose the plan that best fits your business.

Starter

$39 / month

Plus usage charges

Features

  • 300 conversations per month
  • Extra chats $0.15 each, up to 300
  • Order status, returns, team handoff
  • Team inbox to reply to shoppers
  • Small "Powered by Refik" mark
  • Email support within 48 hours

Usage

Cost per unit

Extra conversations

$0.15

14-day free trial

Growth

$99 / month

Plus usage charges

Features

  • 1,000 conversations per month
  • Extra chats $0.12 each, up to 1,000
  • All Starter plan features
  • Product Q&A, search and recommendations
  • No Refik branding in the chat
  • Email support within 1 business day

Usage

Cost per unit

Extra conversations

$0.12

14-day free trial

Premium

$249 / month

Plus usage charges

Features

  • 3,000 conversations per month
  • Extra chats $0.10 each, up to 3,000
  • All Growth plan features
  • Lowest extra-conversation price
  • Priority support, 12 business hours

Usage

Cost per unit

Extra conversations

$0.10

14-day free trial

Starter Yearly

$390 / year

Features

  • 300 conversations per month
  • No extra charges
  • Over the limit, chats go to your inbox
  • Order status, returns, team handoff
  • Email support within 48 hours

14-day free trial

Growth Yearly

$990 / year

Features

  • 1,000 conversations per month
  • No extra charges
  • Over the limit, chats go to your inbox
  • All Starter plan features
  • No Refik branding in the chat

14-day free trial

Premium Yearly

$2,490 / year

Features

  • 3,000 conversations per month
  • No extra charges
  • Over the limit, chats go to your inbox
  • All Growth plan features

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews

Overall rating
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  • 0% of ratings are 1 stars
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Support

App support provided by Pirahas Labs.

Resources

Developer

Pirahas Labs

5406 Airport Blvd, tampa, FL, 33634, US

Launched

November 4, 2026

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

  • Sensitive data

    Email address

  • Device and activity data

    Geolocation, IP address, browser and operating system

View staff and contributor data:

Store owner

  • Store owner

    Name, email address, phone number, physical address

View and edit store data:

Customers, products, orders, Shopify admin

  • Edit customers

    Customer data

  • View products

    Inventory, products, collections

  • Edit orders

    All order history for the last 60 days, returns

  • View Shopify admin

    Legal policies

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