Refund Requests & Approvals

Refund Requests & Approvals

Pricing
Free plan available
Rating
0.0 (0 Reviews)
Developer
Elevixa

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Refund approvals, in one place
  • Set rules that require owner approval
  • Know what was flagged, and why
  • Every action is recorded
  • Refund approvals, in one place
  • Set rules that require owner approval
  • Know what was flagged, and why
  • Every action is recorded
  • Start safely and then enforce
  • Get notified when approvals need attention

Review refund requests, require manager approval, and keep an audit log

Refund Guard helps you control risky refunds before money leaves so money does not quietly leave your business. It lets you set rules such as requiring manager approval over a chosen threshold, and routes staff requests to an approvals queue. Get instant Slack or email alerts, review exceptions in an incidents inbox, and keep an audit trail of who requested, approved, and executed each refund. For enforced approvals, configure staff permissions so refunds are requested through Refund Guard.

Refund Guard helps you control risky refunds before money leaves so money does not quietly leave your business. It lets you set rules such as requiring manager approval over a chosen threshold, and routes staff requests to an approvals queue. Get instant Slack or email alerts, review exceptions in an incidents inbox, and keep an audit trail of who requested, approved, and executed each refund. For enforced approvals, configure staff permissions so refunds are requested through Refund Guard. more
  • Approve refunds over a threshold (request → approve → execute)
  • Incidents inbox for refunds that violate your policy
  • Instant Slack/email alerts with staff + order context
  • Audit log: requester, approver, timestamps, notes
  • SLA reminders and escalation for pending approvals

Languages

English

Works with

  • Shopify Admin
  • Email
  • Slack

Categories

Pricing

Review

Free

Features

  • Manually create refund review requests
  • Central inbox for manual refund review
  • Record decisions and notes
  • Basic approval workflow
  • Per-case audit trail

Starter

$29 / month

or $299/year and save 14%

Features

  • Automatic refund event detection
  • Incident inbox for refund activity
  • Threshold-based refund policy detection
  • Staff refund activity visibility
  • Slack and email notifications
  • Monitor and alert guard modes

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews

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Support

App support provided by Elevixa.

Resources

Developer

Elevixa

Madrid, M, ES

Launched

May 5, 2026

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

  • Sensitive data

    Name, email address, physical address

  • Device and activity data

    Geolocation, IP address, browser and operating system

View staff and contributor data:

Store owner

  • Store owner

    Name, email address, phone number, physical address

View and edit store data:

Customers, products, orders, discounts

  • View customers

    Customer data

  • View products

    Products, collections

  • Edit orders

    Order fulfillments, all order history, returns

  • Edit discounts

    Discount codes and promotions

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