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See fees you can't recover when refunding customers. Order-page alerts and refund loss analytics.
Refund Guard shows merchants non-refundable payment fees before cash refunds, including BNPL providers like Klarna and Afterpay where merchant fees are often not returned. An order-page block warns staff with estimates for Shopify Payments, cards, and PayPal too. Track fee loss in the dashboard, set thresholds and custom rates, and use the refund simulator. Pro adds analytics, CSV export, and email alerts.
- BNPL refund fee previews for Klarna, Afterpay, Affirm, and Shopify installments
- Order-page warnings show non-refundable fees before your team issues a refund
- Compare cash refunds with store credit and exchange options to reduce fee loss
- Track permanent payment processing loss across refunds in one dashboard
- Email alerts when a refund exceeds your fee-loss or amount thresholds
Languages
English
Categories
Pricing
Free
Free
Features
- Full access: first 3 refund orders
- Order-page warnings incl. BNPL
- Basic 7-day fee loss summary
- Read-only history after trial
Pro
$10 / month
Features
- Unlimited refund order tracking
- BNPL: Klarna, Afterpay, Affirm
- Refund simulator + comparisons
- 90-day analytics & gateway split
- CSV export of refund events
- Email alerts for large refunds
- Custom gateway fee rate profiles
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
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Support
App support provided by plugins.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View store data:
Customers, products, orders, Shopify Payments
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View customers
Customer data
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View products
Products, collections
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View orders
All order history
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View Shopify Payments
Shopify Payments payouts
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View other data
Shopify Markets settings
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