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Flag the customer behind repeat refunds and chargebacks before you refund them again.
At a US outdoor brand, one buyer placed 29 orders under 28 emails and 25 addresses. Fifteen were refunded after shipping. When the refunds stopped, the chargebacks started. RefundSentry connects that history inside Shopify: emails, addresses, checkout IP, refunds, "not received" claims and chargebacks, per customer. Flag or block once and the next order is held before it ships. When a chargeback lands, delivery proof and linked accounts are assembled for you to send. Keep your returns app.
- Flag the customer who comes back under a new email and a new address
- Block a customer once: their next order is held before it ships
- See refunds, "not received" claims and chargebacks per customer before refunding
- Chargeback evidence assembled for you: delivery proof, linked accounts. You send
- Keeps your returns app: works alongside Shopify, Loop and AfterShip
Languages
English, French, German, Spanish, Italian, Dutch, Portuguese (Brazil), and Portuguese (Portugal)
Works with
- Shopify POS
- Shopify Flow
- Shopify Admin
- AfterShip
- Gorgias
- Loop
Categories
Fraud types
Prevention tools
Pricing
Choose the plan that best fits your business.
Starter
$49 / month
Features
- Up to 1000 orders / 30 days
- Every order and refund checked live
- Risky orders held before shipping
- Linked accounts: address, phone, IP
- Block, watch and flag customers
- History on the order page + Flow
- Chargeback evidence, ready to send
- Up to 12 months of order history
14-day free trial
Growth
$99 / month
Features
- Up to 3,000 orders / 30 days
- Every order and refund checked live
- Risky orders held before shipping
- Linked accounts: address, phone, IP
- Block, watch and flag customers
- History on the order page + Flow
- Chargeback evidence, ready to send
- Up to 12 months of order history
14-day free trial
Scale
$199 / month
Features
- Up to 6,000 orders / 30 days
- Every order and refund checked live
- Risky orders held before shipping
- Linked accounts: address, phone, IP
- Block, watch and flag customers
- History on the order page + Flow
- Chargeback evidence, ready to send
- Up to 12 months of order history
14-day free trial
Advanced
$299 / month
Features
- Up to 12,000 orders / 30 days
- Every order and refund checked live
- Risky orders held before shipping
- Linked accounts: address, phone, IP
- Block, watch and flag customers
- History on the order page + Flow
- Chargeback evidence, ready to send
- Up to 12 months of order history
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Simple, effective, and easy to use. It gives us more confidence when managing refund requests and store policies.
Support
App support provided by BCDI SNC.
Resources
Launched
June 2, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, Shopify Payments, Shopify admin
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Edit customers
Customer data
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View products
Products, collections
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Edit orders
Order fulfillments, merchant managed fulfillment, all order history, returns
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Edit Shopify Payments
Shopify Payments accounts, Shopify Payments dispute evidences, Shopify Payments disputes
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Edit Shopify admin
Files
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