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Score every return and refund for fraud risk in real time, before the money leaves your store.
RefundSentry is the intelligence layer for return and refund fraud. It scores every order, return, and refund in real time using 80+ behavioral signals, then auto-tags risky customers so your team knows who to slow down before issuing a refund. It catches serial returners, wardrobing, and refund abuse that returns apps and chargeback tools miss. RefundSentry does not process or manage returns. It tells you which ones are likely fraud, so you stop paying out on abuse you cannot see today.
- Score every order, return, and refund the moment it happens
- Catch serial returners, wardrobing, and refund abuse, not just chargebacks
- Never auto-cancel a genuine customer. RefundSentry recommends, you decide
- See a risk badge and next step right inside your Shopify order page
- Detect cross-shop fraud rings using privacy-safe hashed identifiers
Languages
English
Works with
- Shopify Flow
Categories
Fraud types
Prevention tools
Return management
Pricing
Starter
$49 / month
Features
- Up to 1000 orders / 30 days
- Real-time return + order fraud scoring
- Refund-method recommendations
- Auto fulfillment hold on risky orders
- Chargeback + fraud ring detection
- Blocklist, watchlist, auto risk tags
- Shopify Admin risk card + Flow
- 12-month backfill on paid activation
14-day free trial
Growth
$99 / month
Features
- Up to 3,000 orders / 30 days
- Real-time return + order fraud scoring
- Refund-method recommendations
- Auto fulfillment hold on risky orders
- Chargeback + fraud ring detection
- Blocklist, watchlist, auto risk tags
- Shopify Admin risk card + Flow
- 12-month backfill on paid activation
14-day free trial
Scale
$199 / month
Features
- Up to 6,000 orders / 30 days
- Real-time return + order fraud scoring
- Refund-method recommendations
- Auto fulfillment hold on risky orders
- Chargeback + fraud ring detection
- Blocklist, watchlist, auto risk tags
- Shopify Admin risk card + Flow
- 12-month backfill on paid activation
14-day free trial
Advanced
$299 / month
Features
- Up to 12,000 orders / 30 days
- Real-time return + order fraud scoring
- Refund-method recommendations
- Auto fulfillment hold on risky orders
- Chargeback + fraud ring detection
- Blocklist, watchlist, auto risk tags
- Shopify Admin risk card + Flow
- 12-month backfill on paid activation
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by BCDI SNC.
Resources
Launched
June 2, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, Shopify Payments
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Edit customers
Customer data
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View products
Products, collections
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Edit orders
Order fulfillments, merchant managed fulfillment, all order history, returns
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View Shopify Payments
Shopify Payments accounts, Shopify Payments disputes
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