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Score every return and refund for fraud risk in real time, before the money leaves your store.
Most return abuse looks normal one return at a time. RefundSentry scores Shopify orders, returns, and refunds in real time, connecting customer history, addresses, refund methods, store credit, and chargebacks to reveal risky patterns. Spot repeat returners, wardrobing, bracketing, refund-method switches, and customers linked to prior disputes. Works with Shopify, Loop, AfterShip, and your returns workflow; auto-tags risky customers and flags cases without replacing your returns portal.
- See risky return patterns across orders, refunds, addresses, and chargebacks
- Flag repeat returners, wardrobing, bracketing, and refund-method switches
- Auto-tag risky customers for review inside your Shopify workflow
- Works alongside Shopify, Loop, AfterShip, and your returns app
- Intelligence layer only: RefundSentry does not replace your returns portal
Languages
English
Works with
- Shopify Flow
- Shopify Admin
- AfterShip
- Loop
Categories
Fraud types
Prevention tools
Pricing
Starter
$49 / month
Features
- Up to 1000 orders / 30 days
- Real-time return + order fraud scoring
- Refund-method recommendations
- Auto fulfillment hold on risky orders
- Chargeback + fraud ring detection
- Blocklist, watchlist, auto risk tags
- Shopify Admin risk card + Flow
- 12-month backfill on paid activation
14-day free trial
Growth
$99 / month
Features
- Up to 3,000 orders / 30 days
- Real-time return + order fraud scoring
- Refund-method recommendations
- Auto fulfillment hold on risky orders
- Chargeback + fraud ring detection
- Blocklist, watchlist, auto risk tags
- Shopify Admin risk card + Flow
- 12-month backfill on paid activation
14-day free trial
Scale
$199 / month
Features
- Up to 6,000 orders / 30 days
- Real-time return + order fraud scoring
- Refund-method recommendations
- Auto fulfillment hold on risky orders
- Chargeback + fraud ring detection
- Blocklist, watchlist, auto risk tags
- Shopify Admin risk card + Flow
- 12-month backfill on paid activation
14-day free trial
Advanced
$299 / month
Features
- Up to 12,000 orders / 30 days
- Real-time return + order fraud scoring
- Refund-method recommendations
- Auto fulfillment hold on risky orders
- Chargeback + fraud ring detection
- Blocklist, watchlist, auto risk tags
- Shopify Admin risk card + Flow
- 12-month backfill on paid activation
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
The dashboard is easy to understand, and having extra protection against return fraud has helped us reduce unnecessary losses while maintaining a smooth experience for genuine customers. The support team has also been responsive and helpful whenever we had questions.
Support
App support provided by BCDI SNC.
Resources
Launched
June 2, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, Shopify Payments
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Edit customers
Customer data
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View products
Products, collections
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Edit orders
Order fulfillments, merchant managed fulfillment, all order history, returns
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View Shopify Payments
Shopify Payments accounts, Shopify Payments disputes
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