Remora
- Pricing
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Free plan available
- Rating
- 0.0 (0 Reviews)
- Developer
- Switch Research
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AI-native helpdesk for merchants. Manage support tickets with smart drafts and full order context.
Remora brings your Shopify data into every support conversation. Agents see order history, tracking info, and customer details alongside each ticket. AI classifies incoming tickets and drafts replies for agent review. Nothing sends without approval. Process refunds, cancellations, and discount codes from the inbox. Supports email submitted tickets in a unified inbox with real-time updates, team assignments, internal notes, collision detection, macros, and a knowledge base with CSAT surveys.
- Unified inbox with full Shopify order, customer, and tracking context
- AI ticket classification and draft replies with human-in-the-loop approval
- Process refunds, cancellations, and discounts without leaving the inbox
Languages
English
Categories
Channels
Workflow automation
Pricing
Free
Free
Features
- Unlimited tickets
- AI classification
- 50 AI draft replies
- Shopify integration
- Email integration
- CSAT surveys
- Analytics dashboard
Starter
$29 / month
or $290/year and save 17%
Features
- Everything in Free
- 500 AI draft replies
- Email support
Pro
$79 / month
or $790/year and save 17%
Features
- Everything in Free
- 3000 AI draft replies
- Priority support
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Switch Research.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, Shopify admin
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Edit customers
Customer data
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View products
Inventory, products, collections
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Edit orders
Draft orders, order fulfillments, merchant managed fulfillment, order edits, all order history, returns, shipping information
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Edit discounts
Discount codes and promotions
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View Shopify admin
Legal policies
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View other data
Locations
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