Repair & Service Ops: Tickets
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Manage repairs from drop-off to pickup: approvals, deposits, payments and customer updates.
Repair & Service Ops helps repair shops, tailors, jewelers and other service businesses run every job from drop-off to pickup, inside your store admin. Create tickets with several items and photos, send estimates for approval, collect deposits and payments, and schedule work on a calendar. Customers request repairs, track progress and pay on a repair center in your own storefront, with updates by email or text. Works at your POS register, in 9 languages.
- Track multi-item tickets with photos and custom workflow steps
- Send estimates for approval and collect deposits and payments
- Schedule work on a technician calendar you can add to Google Calendar
- Customers request repairs, track status and pay on your storefront
- Update customers by email or text, in 9 languages
Languages
English, Dutch, Danish, German, Chinese (Simplified), Arabic, Hindi, Vietnamese, and Spanish
Works with
- Customer accounts
- Shopify POS
- Shopify Admin
- Google Calendar
- RingCentral
- Twilio
Categories
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- Tickets per month: 20
- Staff accounts: 1
- Customer status page
- Email notifications to customers
Pro
$9 / month
or $95/year and save 12%
Features
- Tickets per month: 300
- Staff accounts: 3
- Deposits and online payments
- Repair request page for customers
- Custom services and workflow
- Labels, receipts, calendar links
- Dashboard charts
- Works at your POS register
7-day free trial
Business
$29 / month
or $295/year and save 15%
Features
- Tickets per month: Unlimited
- Staff accounts: 10
- Estimate approval
- Custom intake questions
- SMS with your own provider
- Reminders and email campaigns
- AI assistance: 500,000 tokens/mo
- Reports and exports
7-day free trial
Enterprise
$59 / month
or $595/year and save 16%
Features
- Staff accounts: Unlimited
- B2B billing (Shopify Plus)
- Turnaround (SLA) tracking
- Technician commissions
- Parts hold and tracking
- Multiple locations
- White label (your own branding)
- AI tokens per month: 3,000,000
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (7)
The repair system is not perfect but I found this the best to suit or needs. Lot of bugs to work out for our specific needs but they have been very responsive. We check in and repair about 10 items per day and have 2-4 techs working.
When I update it will lag and then give me a 404 and I'll have to start over.
Thanks for flagging this and sorry for the hassle. We've shipped fixes that cut page load work substantially and stop the app showing a misleading "404" when a save fails. I'd like to make sure it's actually resolved for your setup: could you email us at [support] with the screen you were on? Happy to dig in directly.
This is perfect for what we needed !
Thank you for the review. Glad Repair & Service Ops fits how your shop works. If you ever need a feature or hit a snag, email us and we'll take a look.
Support
App support provided by Firesio.
Resources
Developer
Phuoc Yen A, Phu Quoi, Long Ho, Vinh Long, 85000, VN
Launched
May 11, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, companies, Shopify admin, other data
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Edit customers
Customer data
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Edit products
Inventory, products, collections
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Edit orders
Draft orders, all order history for the last 60 days
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View companies
Companies
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Edit Shopify admin
Files
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Edit other data
Checkout and accounts configurations, locales, locations, payment terms, publications of products on sales channels
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