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Manage service tickets and collect deposits. Customers track status via shareable links.
Service Ops is a ticket management system for service businesses. Create tickets from the admin panel or POS, track items through custom workflow steps, and collect deposits via draft orders. Customers receive links to check their ticket status online without calling the shop. The app suits tailors, repair shops, dry cleaners, jewelers, and similar businesses that handle intake-to-delivery workflows.
- Create and track service tickets with customizable workflow steps
- Collect deposits and payments via draft orders
- Share status links with customers for progress tracking
- Integrates with POS for in-person ticket creation
- Add status lookup blocks to your storefront
Languages
English
Works with
- Shopify POS
- Shopify Admin
- POS
- Resend
Categories
Pricing
Free
Free
Features
- 50 tickets/month
- Email notifications
Pro
$9 / month
or $95/year and save 12%
Features
- Unlimited tickets
- Email notifications
- Workflow customization
- Ticket template
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by vzlab.
Resources
Launched
May 11, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, orders, Shopify admin
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Edit customers
Customer data
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Edit orders
All order history for the last 60 days, draft orders
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Edit Shopify admin
Files
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