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Manage service tickets and collect deposits. Customers track status via shareable links.
Repair & Service Ops is a ticket management system for service businesses. Create tickets from the admin panel or POS, track items through custom workflow steps, and collect deposits via draft orders. Customers receive links to check their ticket status online without calling the shop. The app suits tailors, repair shops, dry cleaners, jewelers, and similar businesses that handle intake-to-delivery workflows.
- Create and track service tickets with customizable workflow steps
- Collect deposits and payments via draft orders
- Share status links with customers for progress tracking
- Integrates with POS for in-person ticket creation
- Add status lookup blocks to your storefront
Languages
English, Dutch, Danish, German, Chinese (Simplified), Arabic, Hindi, and Vietnamese
Works with
- Shopify POS
- Shopify Admin
- POS
- Resend
Categories
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 50 tickets/month
- Email notifications
Pro
$9 / month
or $95/year and save 12%
Features
- Unlimited tickets
- Email notifications
- Workflow customization
- Ticket template
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (2)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
A simple service ticket that works great. The support staff is awesome. Anything we asked for was fixed in no time at all. Great App! Must have if you do service tickets
Thank you, this made our whole week! 🙏 Fast fixes and building what you ask for is exactly what we're going for, and hearing it from you means a lot to our small team. Got another idea or a snag? We're always one reply away. Thanks for the kind words!
Easy to use and packed with everything you need! Even if there’s a feature that’s not currently available, the amazing team is happy to build it. They’re incredibly responsive, communicative, and always actively improving the app. We’ve had a fantastic experience so far and look forward to using this app to help grow our business!
Thank you for the wonderful review! We're so glad the app fits your needs and that our team's support has made an impact. We're committed to keep improving and building what helps your business grow. Don't hesitate to reach out anytime, we're always happy to help!
Support
App support provided by vzlab.
Resources
Launched
May 11, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, Shopify admin
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Edit customers
Customer data
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Edit products
Products, inventory, publications of products on sales channels, collections
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Edit orders
All order history for the last 60 days, draft orders
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Edit Shopify admin
Files
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Edit other data
Locations, payment terms
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