RepairDesk
- Pricing
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From $9.99/month. Free trial available.
- Rating
- 3.0 (2)
- Developer
- JMS Dev Lab
Featured images gallery
Run jewellery and watch repairs from intake to pickup and keep customers updated by email or SMS.
RepairDesk is jewelry repair software for jewellers, watchmakers and repair shops. Book a repair in from the admin or from the New Repair tile in Shopify POS, with jewelry fields (metal, stone, size, carat) and photos. Send quotes for online approval, take deposits and balances, and update customers automatically by email or SMS. Customers follow progress on their own tracking page, and you manage parts in the same place.
- Ticket management — track every repair from intake to pickup in one place
- Customer updates — automatic email & SMS alerts + a self-serve tracking page
- Quotes & payments — online quote approval, deposits, payments, photo records
- Repair tickets with jewelry fields: metal, stone, size and carat
- Photo records and parts management for every repair job
Languages
English
Works with
- Shopify POS
- Shopify Admin
Categories
Automation tasks
Pricing
Choose the plan that best fits your business.
Starter
$9.99 / month
or $99.99/year and save 17%
14-day free trial
Professional
$19.99 / month
or $199.99/year and save 17%
14-day free trial
Business
$29.99 / month
or $299.99/year and save 17%
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (2)
Integrates nearly completely with Shopify - the only limitations are shopify itself. Products and customers pull through instantly. The team have been wonderful in updating the software where needed.
Very simple app that's not too overwhelming but gives the basics you need to automate the repair process without hassle. All the team love it.
It's a very complicated process to set up sms service. Mine is taking forever and keeps telling me there is an error
Thank you for this feedback, and I'm sorry setting up texting was so frustrating. You were right: two errors during your setup on 1 and 2 October were bugs on our side, and both were fixed that week. Your registration went through and is now waiting on the carriers' review, which is outside our control. Nothing is wrong on your side. We've changed RepairDesk so this screen now says that plainly, shows how long reviews usually take, and confirms we'll email you as soon as it's approved. Your customers keep getting email updates in the meantime. – John, RepairDesk
Support
App support provided by JMS Dev Lab.
Resources
Developer
Launched
June 30, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders
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Edit customers
Customer data
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Edit products
Inventory, products, collections
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Edit orders
Draft orders, all order history for the last 60 days, order edits, merchant managed fulfillment
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View other data
Locations
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