Repliva: AI Customer Support
- Pricing
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$49/month. Usage charges apply. Free trial available.
- Rating
- 5.0 (1)
- Developer
- Antonino Lombardo
Featured images gallery
AI drafts replies using live order data and your store rules. Review, edit, and send from one inbox.
Repliva helps Shopify merchants manage customer support from one inbox. It reads customer emails, understands each request, and connects conversations with live order, payment, fulfillment, and tracking data. Draft replies are based on your products, policies, FAQs, brand voice, and store rules. Review and edit every reply before sending. Repliva also helps you review refunds, manage follow-ups, identify customer history, and improve future replies by learning from your corrections.
- Draft AI replies using live order, tracking, and customer data.
- Apply your store policies, rules, FAQs, and brand voice to every reply.
- Review, edit, improve, translate, and send replies from one inbox.
- Process refunds and check live tracking without opening Shopify Admin.
- Learn from your corrections to make future AI replies more accurate.
Languages
English and Italian
Works with
- GMAIL
- IMAP
Categories
Channels
Workflow automation
Automation tasks
Estimate your monthly charges
Rounded up to the nearest dollar
200 extra analyses
Pricing
Choose the plan that best fits your business.
Repliva
$49 / month
Plus usage charges
Features
- 500 successful analyses per 30-day cycle
- $30 per started block of 200 extra
- Unlimited free analyses during trial
- Successful reanalyses count toward usage
- AI replies with Shopify store context
Usage
Cost per unit
200 extra analyses
$30
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (1)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
The most useful app for customer service! I found this app because I couldn't respond to all my customer emails. I had considered hiring a customer service team, but thanks to this app, I no longer need one. Quick and easy setup, emails are organized by customer request type, and the AI provides a suggested response that you can edit before sending. Since using it, I've saved a lot of time and energy. I highly recommend it.
Support
App support provided by Antonino Lombardo.
Resources
Developer
Via privata Valentino mazzola, 6, Abbiategrasso, MI, 20081, IT
Launched
May 18, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, Online Store, Shopify admin
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View customers
Customer data
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Edit products
Inventory, products, collections
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Edit orders
Order fulfillments, all order history
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View Online Store
Online Store pages
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View Shopify admin
Legal policies
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View other data
Locations
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