ReplyFront AI Chat & Helpdesk
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AI chat and helpdesk for your stores. Automate support and answer customers faster from one inbox
ReplyFront helps Shopify merchants manage customer conversations from one place. The app combines AI chat, live chat, and a helpdesk inbox so stores can answer questions faster and reduce manual support work. Merchants can use ReplyFront to respond to product questions, order questions, FAQs, and common support requests. When the AI cannot handle a conversation, the customer can be passed to a human team member. ReplyFront is designed for stores that want to improve customer support.
- AI chat replies to common customer questions automatically.
- Live chat inbox lets your team take over conversations.
- Order, product, shipping and return questions can be handled faster.
- Custom chat widget can match your store branding.
- Human handoff keeps complex support requests with your team.
Languages
English
Works with
- Messenger
Categories
Real-time messaging
Automated responses
Pricing
Free Plan
Free
Features
- 200 AI replies / month
- 1,000 conversations / month
- 10 knowledge base entries
- 1 team seat
- Web chat widget
Starter Plan
$9 / month
Features
- 1,000 AI replies / month
- 1,500 conversations / month
- 20 knowledge base entries
- 1 team seat
- Visual flow builder
- Customizable chat widget
- Email support
7-day free trial
Pro Plan
$39 / month
Features
- 15,000 AI replies / month
- 20,000 conversations / month
- 100 knowledge base entries
- 10 team seats
- Broadcasts and campaigns
- AI Vision
- Remove ReplyFront branding
7-day free trial
Scale Plan
$149 / month
Features
- 50,000 AI replies / month
- 100,000 conversations / month
- 1,000 knowledge base entries
- Unlimited team seats
- Broadcasts and campaigns
- Messenger, Instagram, WhatsApp
- AI Vision
- Priority support
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (1)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 1 stars
ReplyFront is a great app for my store.
The setup is simple, the chat widget looks clean, and the AI feels useful because it can work with store products, customer questions, and order-related support. It helps save time on repetitive messages while still allowing manual takeover when needed. I also like that it brings AI replies, inbox, flows, and customer support tools together in one place. Definitely a solid app for merchants who want faster replies and a better customer experience.
Highly recommended. :)
Support
App support provided by ASYMAX.
Resources
Launched
May 22, 2026 · Changelog
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts
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View customers
Customer data
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View products
Products, collections
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Edit orders
All order history for the last 60 days, draft orders, returns
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Edit discounts
Discount codes and promotions
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