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Answer shoppers in live chat, resolve their requests and reward loyal customers, all in one place.
Reponse runs customer experience inside your Shopify admin: a shared inbox with unlimited human live chat, tickets with assignment and SLA, product reviews you collect and moderate, contacts and segments, loyalty points and referrals, and analytics. All of it is free, for as many team members as you need. When you are ready, All-in switches on the AI agents. They guide shoppers to checkout, sort tickets and draft replies, moderate reviews and spot customers about to leave.
- Shared inbox with unlimited human live chat, on every plan
- Tickets with assignment, SLA and saved replies
- Collect, moderate and answer product reviews
- Contacts, segments, loyalty points and referrals
- All the AI agents with All-in, 10,000 conversations included
Languages
French and English
Works with
- Customer accounts
- Shopify Flow
Categories
Real-time messaging
Automated responses
Customization
Estimate your monthly charges
Rounded up to the nearest dollar
AI conversation
Pricing
Choose the plan that best fits your business.
Reponse
Free
Features
- Unlimited human live chat and inbox
- Unlimited seats
- Tickets, reviews, CRM and analytics
- Loyalty and referral, no AI agent
Reponse All-in
$299 / month
Plus usage charges
Features
- All AI agents included
- 10,000 AI conversations per month
- Then $0.05 per extra conversation
- Automatic store knowledge
Usage
Cost per unit
AI conversation
$0.05
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
-
0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
-
0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Shmore.
Resources
Launched
October 2, 2025 · Changelog
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, store credit, Online Store, Shopify admin
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Edit customers
Customer data
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Edit products
Inventory, products, product listings, collections
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Edit orders
Order fulfillments, all order history for the last 60 days, shipping information
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Edit discounts
Discount codes and promotions
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Edit store credit
Store credit account transactions
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Edit Online Store
Checkout page, theme
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View Shopify admin
Legal policies
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View other data
Locales, Shopify Markets settings, translations
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