Reviews (1,536)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its robust, customizable reporting capabilities, including pre-designed and tailored reports. Its intuitive interface, quick report generation, and scheduling exports in various formats are appreciated. The live chat feature is praised for its responsiveness and helpfulness. The app's ability to link to Paypal, provide accurate financial data, and differentiate between taxed and untaxed transactions is beneficial for bookkeeping. The new chart feature, which visualizes reports, is well-received. Many find it a time-saver for generating reports from different Shopify data. The support team is commended for their efficiency and custom report creation. The app is seen as essential for its in-depth reporting and reasonable pricing.

Edited April 22, 2024

This app has potential and can be really useful, but the customer support is really incompetent, the worst. You spend hours explaining simple tasks, they never understand and they don't even follow or double check your request.
This customer support experience has been the most frustrating and awful experience I have ever had.
For example I asked: simply concatenate Address 1 with Address 2 inside a column cell and don't move any column
Result: they moved all the columns, they ALWAYS MOVE ALL THE COLUMNS
So I asked them to remake it, it tooks 2 hours to simply show Address 1 and Address 2 in the same cell and 2 hours of messaging in order to explain them, multiple and multiple times, the same simple task.
And I have to count all the hours I have spent in the last months, every time an experience like this.

Ghidini 1849
Italy
4 months using the app
August 4, 2021

Support is non-existent.. a full week has gone by with multiple emails being ignored. UTM reports were loaded with duplicates and they were unable to help me figure out a solution.

MedMassager
United States
20 days using the app
Estore Automate replied August 11, 2021

Hello, There are 2 types of UTM reports - detailed and summary. The detailed report includes the order number which will show UTM parameters for each order and they are not duplicates.

According to our email logs, we had one chat conversation with you. We also sent 3 follow-up emails on July 20, 23, and 28.

Thank you.

December 8, 2022

Wanted to like it - but nothing worked. Reports didn't return correct data. I'm glad it works for the other reviewers, but it didn't work at all for me.

Julio Designs Wholesale
United States
4 days using the app
Estore Automate replied December 24, 2022

Hello Sir/Madam,

Recently, the endpoint for the "Order Count" & "Total Spent" fields was moved from the Order to Customer endpoint in Shopify API. Our technical team has fixed the issue.

Thousands of Merchants trust our app for its accuracy and flexibility while being cost-effective. We apologize for the issue and hope you give us another try.

Thank you!