ReSell—Post Purchase Upsell , 47 reviews

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
    46
  • 0% of ratings are 4 stars
  • 2% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
Edited October 18, 2023

**UPDATE**They have fixed the UI to allow for first time buyers to purchase. They are also working on a fix for the declined transaction issue. Will update.

Their platform adds DECLINED upsell transactions to your stats, passes them to fulfillment, AND charges you for them. This is boarder line fraud. not to mention completely ruins all stats, and creates extra work trying to catch the declined upsells before they ship. I have lost thousands in inventory because of this app. They have charged me for declined upsell revenue. And i spent over 10 hours AT LEAST trying to tell them to fix it. over and over and over again.

I've told them over and over and over again for months and they refuse to acknowledge the issue. After warning after warning, request after request, I will be forced to report this app to Shopify incompetence and for fraud. It is absolutely unacceptable behavior.

Organics Ocean
United States
4 months using the app
DevIT.Software replied October 12, 2023

Thank you for your review.
As a result of our communication in the previous month, we created a table that lists all the accepted paid and unpaid offers so you can ensure that everything is calculated properly. As you can see from the statistics, the app has generated over significant amount of revenue.
We are really sorry to know that you are unhappy with the app, but we made it in accordance with Shopify standards and requirements. We are ready to cooperate with you to improve your and other merchants' experience. Please contact us using any preferred channel (https://devit.software/customer-support) to discuss this matter further.

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