Resolvi ‑ Warranty Management

Name: Resolvi ‑ Warranty Management
Brand: Westridge Developments Pty Ltd
Rating: 5.0 (2 reviews)

Pricing: From $49/month. Free trial available.
Rating: 5.0 (2)
Developer: Westridge Developments Pty Ltd

Manage product warranty claims start to finish. Cut handling time and capture real fault data.

Process product warranty claims on Shopify in a single workflow. Customers submit structured claims through a portal embedded in your theme. Your team makes item-level decisions per claim: approve one product, deny another, issue store credit for a third. Shopify executes the outcome with replacement draft orders, refunds, or gift cards. Track fault types, trends, and cost per claim with built-in analytics, and review customer photos and video in a searchable gallery.

Branded warranty claims portal embedded directly in your Shopify theme.
Item-level decisions per claim: approve, deny, replace, refund, or credit.
Automated replacement draft orders, refunds, and gift cards in Shopify.
Fault analytics: track types, trends, claim rates, and cost per product.
Searchable, filterable gallery of customer-submitted fault photos and video.

Languages

English

Works with

Customer accounts
Shopify Admin
Gorgias (Coming Soon)
ReAmaze (Coming Soon)
Richpanel
ZenDesk (Coming Soon)

Pricing

Core

$49 / month

or $511/year and save 13%

Features

Up to 200 cases
Theme embedded customer portal
Advanced analytics
Email support

7-day free trial

Pro

$79 / month

or $824/year and save 13%

Features

Everything in the core plan
Up to 500 cases
CSV Export
Custom Fault Types
Third-party (stockist) claims
Priority email & live chat support
1hr onboarding call with founder & team

7-day free trial

Plus

$169 / month

or $1,763/year and save 13%

Features

Everything in the Pro plan
Up to 800 cases
Search & filter product fault gallery
Slack channel with founder & dev team
1hr onboarding call with founder & team

7-day free trial

Enterprise

$299 / month

or $3,120/year and save 13%

Features

Everything in the Plus plan
Unlimited cases
Slack channel with founder & dev team
2hr onboarding call with founder & team

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (2)

Overall rating

Counts per rating level

100% of ratings are 5 stars
2
0% of ratings are 4 stars
0% of ratings are 3 stars
0% of ratings are 2 stars
0% of ratings are 1 stars

All reviews

May 19, 2026

When a customer makes a warranty claim, they’re usually already frustrated, but they still want a good outcome. The Resolvi app makes it much easier for us to handle that properly. Customers don’t have to repeat themselves or send bits of information across multiple emails and our team can see everything they need in one place. It’s made the whole process quicker, clearer, and a lot less painful for everyone.

MontiiCo

Australia

About 7 hours using the app

May 18, 2026

The biggest win for us hasn’t just been faster claims, it’s the visibility. Resolvi gives our product team live fault data by SKU, fault type, customer evidence, and submitted media. We can finally see which products are causing issues, spot trends early, and take real evidence back to our manufacturer instead of relying on support notes and spreadsheet exports.

The Lunch Punch

Australia

1 minute using the app